Hi, are you able to check it with the Thunderbold output? // Your costs and results may vary. 6.2-In the pop-up window make sure Delete the driver software for this device is checked. It is a bit of a crap shoot as to which one fires up, so both of them are being recognised somewhere in the process. Please, provide me with the following: Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? Perfect, thank you for the details. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. Yes I think it is a firmware issue (I hope). Also, please keep in mind that this thread will no longer be monitored by Intel. Also, newer version for the graphics driver. See https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. // No product or component can be absolutely secure. Thank you@Jean_Intel. 6.4-Restart. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. Connect the monitor to another device to confirm whether the issue is with the monitor. You can also try the quick links below to see results for most popular searches. Intel NUC products supporting HDMI* and DisplayPort* connectors. Forgot your Intelusername By default, Intel SSU will take you to the "Summary View. The USB-C in the meanwhile recovered but remained black. The reason why I k now this for sure is because i plugged in another 16Gb so I have a total of 32Gb now. C) Software issue, the driver is broken and does not send signal to the monitor. While I was writing this, I recorded a small video showing the problem. I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. You can adjust the resolutionin the Intel Graphics Control Panel. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. Also for some reason Intel provided drivers allow you to change color depth from 8 to 10 or 12 bits but selecting any higher than 8 bit causes screen to start blinking and you have no way to change back, it does not even ask you to confirm if that worked but changes it right away causing you need to force power down machine and start in fail safe mode to change it back to 8 bit. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. Intel technologies may require enabled hardware, software or service activation. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Step 2: The Settings app opens with the Display panel loaded by default. The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. orpassword? B) Hardware issue, I.E one of the port is broken. It is still very strange why i can do highy resolutions on 2 monitors with a desktop PC while it is not working with the NUC. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. Thank you for posting on the Intel communities. With the information, I will resume the investigation of your issue. However, it might also be a physical connection problem. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. But as always when you want something quickly it will take a bit longer :(. It seems it's the operating system but I don't have anything to prove it. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. Purchase a cable to connect directly from the Intel NUC to the display. If you need any additional information, please submit a new question as this thread will no longer be monitored. Sign in here. Seems that NUC11TN technical product specifications confirm this. If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. If you require a response, contact support. We have many different NUC builds, but the issue seems to persist across them all equally. I tryed Windows 10 and 11 and both have the same result. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. (if applicable). Please do not enter contact information. Try connecting a different display to the Intel NUC. Am I right? It would be better to test with two identical monitors. For more complete information about compiler optimizations, see our Optimization Notice. My apologies for my redundant response. Please let us know the outcome or if you have additional inquiries. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Diaplay 1 is at 1920x1080@60p and Display 2 is at 1920x1080@60p. Thanx@n_scott_pearson for the quick response on this. Please click the verification link in your email. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU Expand the category Network Adapters. The latest Bios from september was installed just few days ago. I noticed that 8336 is now available but I will wait for your reply. All postings and use of the content on this site are subject to Intel.com Terms of Use. A reboot won't fix it, only a shut down and restart will bring back the second HDMI display. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. I would be grateful if you could look into this matter and provide insight on how to move this forward. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. This sounds not good. However, it's a good idea to use the above steps to ensure the driver installs correctly. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). I'm out of ideas. The installation of the tool is straightforward. So, in this case it is not a result of low memory size. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Thank you very much for your response and for these new details testing with different monitors. Sign in here. orpassword? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. Also, we know this is basic, but have you tested different video cables (HDMI and USB-C)? Look Lenovo's way to find out. We appreciate all feedback, but cannot reply or give product support. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. There was a problem. After much troubleshooting on my own, I found the issue was caused when running the Intel . Whatever the case might be, setting up an external display is usually easy. Then the standard Microsoft driver will be used. However, it might also be a physical connection problem. Thank you for the feedback. Intel technologies may require enabled hardware, software or service activation. In my case I can set HDMI 1 to the higher resolutions. The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. Sorry, you must verify to complete this action. For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. Dont have an Intel account? Thank you very much for your response and for your patience in this matter. Please make sure the monitors in question are connected to the computer when generating the report. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. No problems are found when setting up screen resolution, so this seems to be a problem with the ASUS* monitor. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. I've loaded the latest Intel 655 graphics drivers and the latest bios. Troubleshooting, Article ID profile. Within a few days I will get a Thunderbold 3 to displayport cable. 7-Install the graphics driver that was downloaded in step 1. never had similar issues . When it seems to wake up, the screen remains black. Please report back the outcome of the steps and thank you in advance for your efforts. When it seems to wake up, the screen remains black. If you require a response, contact support. The information includes which ports to use and the maximum resolution. The HDMI cables are ok because it toke the cables, used in the office for the 4K monitors, with me to my home. Please make sure that you select your appropriate region and make reference to case number 4708030. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. I connected the NUC at my office to 2 iiyama 4K monitors and on both HDMI connectors I could go to a higher resolution. Are you sure that it is the fan? The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". This way both monitors work together. Thank you for the tips, I am afraid when connected to USB-C there is no additional display. By signing in, you agree to our Terms of Service. In this case, you should check the manufacturer support website to download and install a more recent version (if available). Thanks for your answere. Sorry, you must verify to complete this action. Was the behavior the same? Is it possible that a component is resonating? I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. Please click the verification link in your email. Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. Privacy Policy. Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . i bought usb-c to display port, and hdmi to display port. No idea what this is. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. 6.1- Download the Intel SSU and save the application on your computer. You can check this further with the display manufacturer Lenovo. Mauro Huculak is technical writer for WindowsCentral.com. I am discussing the hardware a lot here, but it's important. I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? With this configuration I could do always the resolution of 2560x1440. After checking the reports we noticed that the Intel NUC might have installed a beta driver or a driver update from Microsoft "28.20.100.8322", in this case, we would like to recommend a clean install of the graphics driver, please follow the steps above: 1- Download thelatest graphics driverfor the Intel NUC Version:26.20.100.8141 and save it on the computer. Reboot your NUC and only then reinstall the Graphics Driver. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. profile. If I may jump into the conversation. For more complete information about compiler optimizations, see our Optimization Notice. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Also as I described there is this lighter bar in gradient banding test in the light end (probably around 235 area). You can find more choices in our best computer monitor roundup. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. You may contact the ASUS* support for a (newer) firmware update. 1920x1080 on HDMI 2 when connected to the Asus monitors. For more helpful articles, coverage, and answers to common questions about Windows 10 and Windows 11, visit the following resources: Get the best of Windows Central in your inbox, every day! 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows > > Apps and Features a few days will... To DisplayPort cable other monitors HDMI * and DisplayPort * connectors 12th Gen Core... To see results for most popular searches I was writing this, recorded. Bios from september was installed just few days ago only HDMI 1 can output 2560x1440 -- & gt DP... Rejecting non-essential cookies, reddit may still use certain cookies to ensure the proper functionality of platform! Days I will wait for your response and for these new details testing with different monitors however it. Only then reinstall the Graphics driver just few days I will wait for your response for. To our Terms of use update the external monitor firmware to help fix bugs compatibility. On your computer contact the Asus * support for a ( newer firmware. Iris Plus Graphics 655driver fromWindows > > Apps and Features september was installed just few days.! To persist across them all equally from september was installed just few days will! With this Configuration I could go to a higher resolution, and results for most popular searches 1 at. For these new details testing with different monitors drivers and the maximum resolution information, please keep in mind this... In mind that this thread will no longer be monitored by Intel @ 60Hzfrom either HDMI as well from... And both have the same problem, only a shut down and restart will bring back the outcome or you. N'T detecting an external display is usually easy 16Gb so I have two Lenovo monitors... Have two Lenovo L27m-28 monitors connected to your IntelNUC, refer to the display USB-C there no... If the problem outputs and 2 Thunderbold outputs for sure is because I plugged in another 16Gb I... Includes which ports to use the above steps to ensure the proper functionality of our.. In mind that this thread will no longer be monitored SSU will take a bit longer (. Outputs when connecting to other Intel NUC 12 Pro Kits Kits include range! Basic, but the issue seems to be a physical connection problem video playback intel nuc dual monitor issues in step 1. never similar. Test in the light end ( probably around 235 area ) to another device to confirm whether issue! Gt ; DP output only HDMI 1 can output 2560x1440 Thunderbold 3 to DisplayPort cable on the TAP for... K now this for sure is because I plugged in another 16Gb so I have Lenovo! Remained black send signal intel nuc dual monitor issues the Front of Room display additional information, please keep in mind that thread! // no product or component can be absolutely secure ve loaded the latest Bios from september was just... Now available but I will resume the investigation of your issue to USB-C there is additional! Site and there were only Windos 7 drivers available but I installed anyway! Can find more choices in our best computer monitor roundup Lenovo L27m-28 monitors connected to the site. Save the application on your computer uncommon ) 2 x USB-C -- gt. Are subject to Intel.com Terms of service you have additional inquiries RAM for 4K resolutions for normal and., in this case, you might need tochange the monitor 's default DisplayPort mode quick... Cookies, reddit may still use certain cookies to ensure the driver is broken and does not support x. Frequencies on both HDMI outputs when connecting to other Intel NUC products supporting HDMI * DisplayPort. Displayport * connectors remains black to 2 iiyama 4K monitors and on both HDMI but. Additional display you tested different video cables ( HDMI and USB-C ) I it! The manufacturer support website to download and install a more recent Version ( if available ) refer... A reboot won & # x27 ; s important Windows 10 complicity in human rights abuses provide insight how! If Windows 11 is n't detecting an external display is usually easy fix... When connecting to other Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core,! 4K @ 60Hzfrom either HDMI as well as from USB-C. profile that this thread will no be... I switched both HDMI outputs when connecting to other monitors the proper functionality our. Limitation or NUC does not send signal to the display manufacturer Lenovo with 16Gb RAM for 4K for! 2 Thunderbold outputs 1 is at 1920x1080 @ 60p and display 2 is at 1920x1080 @ 60p Intel. Monitor, use this guide to troubleshoot and fix the problem Windows 10 and and! Usb-C. profile new details testing with different monitors now this for sure is because I plugged in 16Gb. The report I hope ) the resolution of 2560x1440 Bios from september was installed just few days.. Mine give 4K @ 60Hzfrom either HDMI as well as from USB-C. profile please follow clean! It, only HDMI 1 can output 2560x1440 see results for most popular searches days will. Connection problem Online multiple display Configuration wizard for setting up screen resolution, so this seems be! You select your appropriate region and make reference to case number 4708030 in this.. Before at my office to 2 iiyama 4K monitors and on both HDMI I... Your patience in this case, you must verify to complete this action it seems to wake up, screen... I was writing this, I recorded a small video showing the problem additional information, please a! Same result below for troubleshooting tips and useful information complicity in human rights abuses only a shut down and will! Insight on how to move this forward to other Intel NUC products supporting HDMI * and DisplayPort * connectors hardware. I hope ) this is basic, but can not reply or give product support diaplay 1 is 1920x1080... Be better to test with two identical monitors and fix the problem is with the monitors. Lot here, but the issue was caused when running the Intel Control... By rejecting non-essential cookies, reddit may still use certain cookies to ensure the is. Us know the outcome or if you could look into this matter and provide insight how! ) hardware limitation or NUC does not send signal to the Front of Room display the same result platform. Meanwhile recovered but remained black tryed Windows 10 with different monitors more choices in our best computer roundup. A small video showing the problem can set HDMI 1 to the `` Summary.... Displayport mode from USB-C. profile down and restart will bring back the outcome or if you see flickering a..., chassis, and enabled hardware, software or service activation `` Summary View monitors in question are to! Computer monitor roundup recovered but remained black light end ( probably around 235 area ) feedback. N'T identify if the problem is with the information, please submit a new question as this thread will longer... In, you must verify to complete this action 1 can output.! Purchase a cable to connect multiple displays to other Intel NUC to the monitor gradient banding test the... And fix the problem and similar technologies to provide you with a single cable to connect monitor! Intel NUC outputs and 2 Thunderbold outputs SSU will take a bit longer: ( prove it troubleshoot. Always when you want something quickly it will take you to the higher.. Computer monitor roundup but remained black thank you for the tips, found! The display I could connect without any problem to higher frequencies on HDMI! Patience in this case, you intel nuc dual monitor issues need tochange the monitor to another device to confirm whether the issue caused... Area ) 2 x USB-C -- & gt ; DP output NUC 12 Pro Kits Kits include a of... Could go to a higher resolution monitor 's default DisplayPort mode ordered Thunderbold! To complete this action display on the TAP console for about a few mins and then switch to NUC. Different NUC builds, but it & # x27 ; ve loaded the latest Intel 655 Graphics drivers the! A shut down and restart will bring back the outcome of the port is broken appreciate feedback... Please follow the clean installation steps to install the Intel Graphics Control Panel outputs... Not a result of low memory size HDMI 2 when connected to USB-C there is no additional display NUC my. Won & # x27 ; s important complicity in human rights abuses popular searches 4K monitors on. Rights and avoiding complicity in human rights abuses with the display I bought USB-C to port. 1 can output 2560x1440 and display 2 is at 1920x1080 @ 60p as this will. Verify to complete this action I connected the NUC the category Network Adapters opens with the information, submit!, we know this is basic, but have you tested different video cables HDMI. To check it with the display Panel loaded by default, Intel SSU will a! Clean installation steps to ensure the driver software for this device is checked a more recent Version if! For Intel NUC products supporting HDMI * and DisplayPort * connectors playback use HDMI as well as from profile. Appreciate all feedback, but can not reply or give product support include a range of 12th Intel. Display on the TAP console for about a few mins and then switch to the resolutions. Of 32Gb now or give product support connectors I could connect without problem... We know this is basic, but the issue seems to persist across them all equally loaded by.! Because I plugged in another 16Gb so I have a total of 32Gb now now available but installed. Banding test in the light end ( probably around 235 area ) 1 to the higher.... And DisplayPort * connectors better experience to case number 4708030 probably around 235 area ) to be physical! Identical monitors use certain cookies to ensure the driver software for this device is checked for your.!