sls mortgage class action lawsuit

If there is anyone out there that can tell me where to start let me know. He wants his loan with someone else, he is going to refinance it, just sonit will be. I ask SLS to provide my lender and an phone number. My ability to access CMC was removed after I went in to Forbearance 4/01/2020 I called them multiple times to request escrow analysis. But the original holder and problem is, ie. As of 2022 Tom Millon was the CEO of Computershare and SLS. I have sent certified letter to Colorado office with no results nor have I have been contacted. https://topclassactions.com/wp-admin/admin-ajax.php, Specialized Loan Servicing Accused of Charging Mortgage Payment Fees, Abbott baby formula recall lawsuit investigation, American Tuna false advertising class action lawsuit investigation. Make sure a tila audit is conducted on your loan. Thank you! Please help. Thank You, By Emily Flitter. Hi, my name is Galina. Yet, they are not listed anywhere on my land records or SEC records as holding my mortgage. Every once in a while some one like me comes along with the foresight to keep all communications with said company, when they realize they are dealing with substandard business practices. Sept 27th 2020 I seen they reversed the payment back into checking account. They can look at my account and see that never since I have owned the account have I ever been late especially since they last checked. SLS returned my payment to my bank because it was $58.00 short (sent the same day.) Before a lawyer takes on a case they will consider things like whether SLS violated their obligations in any way that caused you harm, how much money is involved, and what evidence you have against the company. and now they will sell it. This action is brought on behalf of plaintiff and the members of a class and subclass. It is a nightmare! They extended my mortgage by 10 years .jeffreymiller356@gmail.com. Many in MN know about attorney and firm bring sanctioned thousands that knew law rules and procedures and had many cases in State and Federal court. They have a 24/7 virtual agent, Albert, with whom you can chat. while also stating it was an appraisal fee? The social worker Colleen Duffie and him as Michael Weatherall resided in a home behind my mom and may have came in with or without someones aid to harm us or stage events of abuse like his associates did at my condo. Thank you. Class Action Database. I pay $7.50 each month to make my payment (excessive) now COVID timerequested a DEFERRAL and was told I got it approved and did not have to make payments until July 2020 only to find out they did a forbearance plan and all of a sudden I owe over $3,000 and if I do not pay it theyre going to report to the credit bureaus delinquencies unless I apply for a modification. I about lost it Michael and explain to her no that can't be right because I tried to pay it on the 30th and Billy's told me not to worry. He claims that this fee was excessive, and is illegal under Texas financial codes. Never late or behind. I didn't get anything from Wells Fargo to what balance were transferred over to SLS and now, I don't even know how much I own on my house. Monday morning came, I called, and NO ONE KNOWS ABOUT ANY DAMN TICKET! SLS definitely is a real company, but real companies sometimes do unfair things. Over the past 5 years, I've needed to try for over an hour to just make my payment that if & when the site is working because the website disconnects repeatedly) oh and that is after the so-called "improvements" to their website. . Their general fax number is: 1-720-241-7218. . Generally class action lawsuits are meant for groups of people who all suffered the same relatively minor harm. Threatening letters to foreclose/ short sale Provisions of the contract addendum state penalties for continuing to do business with Rocket include the larger between $50,000 or $5,000 per loan closed. 12/10/20 900.00 Here is my docket no. they are insulting my intelligence. Announcements: October 20, 2021 - Consumers who received claim checks as part of the settlement with Ocwen should contact the DFPI to verify that the claim check is still valid and can be cashed.By the Summer of 2022, any unclaimed funds will be escheated to the State of California for safekeeping. I had yet it was their error. They said no. The homes are usually auctioned and I do not think I qualify for bankruptcy. We were never informed that are account(loan) was being sold to another company. Ca., to file a lawsuit to finally get SLS to . Judges/courts were not allowing discovery or making banks prove who owned the Note, loans not placed into actual trust after closing date of trust (which stated by law loan must be in trust within 90 days of closing date). They are really a light for us in a very hard time. Interest rates had dropped markedly and I requested a reduction in my 6.125% which both denied stating they were just "collectors" and couldn't alter the conditions of my loan which was contrary to my Countrywide loan which stated it was allowable if interest rates became illegal--as they did for the Feds to force Countrywide into bankruptcy. barbmerrifield061213@yahoo.com. It was taking so long so I called them back. Every dirty rotten trick in the book they have tried. 03/02/2021 1522.27 This is where I am told the facts of part of the modification, added 4.5 years-denied Listen to the crimes and we are paying for these banks that got free government money/bailed out still committing crimesattorneys need to come together for every state to help homeowners with class action lawsuitwe hold alll the proof. 02/08/21 1615.00 They were calling me for so many yrs. You can also contact the customer care center at 1 803-4757. I have filed chapter 13, and now my payments are twice the amount they used to be. 52. Thank you FairShake for representing the little people screwed over by corporations. Joq514@msn.com, Just as many others my mortgage was transferred from Countrywide to Bank of America, then to SLS . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The suit alleges that SLS . I have had hud intervene in a 3 way call with the hopes of resolving this matter. administrator or law firm. They need to be stopped. People need to know someone is out there to help! The lady I was speaking to this time the, fourth person In less than a month and a half when I thought I was supposed be talking to Billy each time, was rude hateful and downright mean. I have received a letter from them 4/20/2021 stating I refused the Modification to this account. As of February 29, 2020, SLS serviced a portfolio of mortgage loans worth about $112.69 billion. The Bureau's investigation found that since January 2014, SLS violated RESPA and Regulation X by taking prohibited foreclosure actions against mortgage borrowers who were entitled to protection from foreclosure, and by failing to send or to timely send evaluation notices to mortgage borrowers who were entitled to them. Which is showing lien holder on the property located at 2918 NW Bell Lawton, OK . BOA is attempting to separate itself since its employees are testifying in Boston confirming my statements which will be most helpful in court. balance of 10,385.00 Due 5/01/2021 statement. I don't know what to do I really don't know what to do I feel like I've been screwed over not because of my own doing because Bank of America and SLS dropped the ball not me! 1. Baracks lawsuit seeks to recover damages on his own behalf, as well as on the behalf of other consumers who have also been charged illegal pay-to-pay fees by SLS. On board with the class action. This company is a disgrace; holding my tax money for over 5 months and I'm in need of my moneygoing through a lawyer is costly. they advised me at one point to file chapter 13 to save my home. Then when we got a call, it was SLS and wow they were extremely rude. Within a year or so it turned my loan over to SLS also just as a "collector". At some point after this, SLS acquired servicing rights to his loan, and he began making mortgage payments to the company over the phone. Is everyone aware that SLS is a "Collection Company" -- not a bank!! Box 636005 Littleton, CO 80163-6005 Attention: Customer Care Support. in the U.S. District Court for the Eastern District of New York, charging that defendants broke the agreement and reneged on their promises to modify struggling mortgages. In December 2021, a federal judge granted a motion for summary judgment in Mitchell v.Specialized Loan Servicing LLC, holding that defendant Specialized Loan Servicing LLC (Specialized Loan) properly reported plaintiff Eric Mitchell's (Mitchell) loan status by using a designation indicating "no payment history available this month."The court held that this designation complied with a . A mortgage servicer is a company that. I told them they already know that I am eligible because they did the review the first time. Please email me if there is a class action lawsuit Kat_tri@yahoo.com, Please E-mail me if there is a class action lawsuit. I'm so fed up with this company, please add me to this class action. Then charging me the fee of those appraisals that I had no knowledge or authorized them to do. You can also set up a one-time payment through your online portal or pay over the phone. We . Specialized Loan Servicing Facing Class Action Lawsuit This is not a time to be treating the people that feed their family this way. and causing a lot of mental stress. Once I got a rep she stated my check was probably laying in the company lock box where payments go in CA. September 20, 2021. mayherjohn@aol.com, Iam a young home owner and this company has made owning a home beyond stressfull and has threatened foreclosure on my home when I have yet to miss Payments. tjride04hd@aol.com. and send me way over 100 letters, threatening my home, also bills and interest incl. Class Period: January 1, 2011 to October 31, 2018 SLSs main phone number is 1-800-315-4757. During 04/20-4/21 period of time. Larry Nolen. Check your signatures, make sure your file such as signatures or promissory notes, are not altered. ComplaintsBoard.com is a leading complaint resolution website on the Internet. tnnash2017@gmail.com, Please send me information for the class action lawsuit vardan.balayan@yahoo.com, please send me the information for a class action suit this company is a joke! Many people are unemployed or are finding it difficult to sustain their daily needs due to the down turn in business. Went into forbearance 4/1/2020, With all payments starting in 2018 being current, never late. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site or by calling 1-800-315-4757. This website is not intended for viewing or usage by European Union citizens. 8:14-cv-03667-TDC; and Your signature. They will also request a $5,000 service award for the named plaintiff's services during the class action lawsuit. If you have complaints about SLS, you can share them. The complaint alleged that SLS placed LPI in a manner that allowed SLS to receive kickbacks from the insurance company and that the premiums were therefore higher than they should have been. Consumer Action maintains this listing of notable class actions so that interested consumers can learn more, join a pending action or make a claim. No verbal or written request was made for a forbearance on an SLS loan. Please look at the SLS & veteran aspect. There is $115.00 dollar charge that was explained to me as being a legal fee?? Written requests can be sent by mail to: Specialized Loan Servicing LLC P.O. Thank you for taking the time to read this. I have been fighting with them as well since 2017 when they showed up at my house to do a appraisal and I asked who they were. Docket Number: 17-cv-06668 . That was nov 24 and on the 29th I spoke to a SLS rep and told him I needed to pay my trial, payment. This company has a lot of issues. . We do know that the Consumer Financial Protection Bureau settled with SLS in 2022 to repay consumers for violations of RESPA and Regulation X as well as corresponding penalties. I have to call them every month to make a payment over the phone and don't even know where these payment are applied to. This I don't mind so I don't even have to worry about paying property taxes when it's due however, they increased the mortgage payments to three times that amount! deznos.nolen83@gmail.com. I need to some help so I have searched and found a Lawyer that I think handled a class action lawsuit with them in 2016 Atty Lorenzo 202.973.0900 I am going to contact and see what can . How are they stil in business? (J. in Mortgage Foreclosure, annexed to Kaufman Decl. Attorneys spooked or practice threatenedall ignoring until us people come together to fight the organized Crime where there is proof in some state and federal courts that banks and servicers plus attorneys are filing false documents and untrue title. According to the lawsuit, instead of homeowners directly paying the insurance . Sep 18, 2018 5:12 pm EDT. On May 11 2020, the Consumer Financial Protection Bureau (Bureau) issued a consent order against Specialized Loan Servicing, LLC (SLS), a mortgage-loan servicer in Colorado. Well that weekend my cousin was killed in a car accident and I didn't call back until January 18 or 17th. SLS are charging me a lot on insurance. In these situations, direct lenders use mortgage services like SLS to keep track of the repayment. Could never talk to people, customer service, finance, etc! Wells Fargo sold our mortgage to Specialized. Even worse. Terrible fraud company They had my letters of administration before the sale but they said they didn't get it until May 3, two days after the sale. Please email me also about this class action lawsuit. This is a question for a lawyer. FairShake complaints about SLS have to do with late payment fees, false advertising, and misleading marketing. Before a lawyer takes on a. they will consider things like whether SLS violated their obligations in any way that caused you harm, how much money is involved, and what evidence you have against the company. However, the company is allegedly charging between $7.50 and $12.50 to consumers for these payments. nick634485@yahoo.com My email address is lil_mimi_b@yahoo.com. agapepro2000@hotmail.com, Please email me if there is a class action lawsuit against SLS. Specialized Loan Servicing Warning! The customer . Here it is November 8th, 2017 and they are still doing the same thing as others have stated. FLORIDA CLASS ACTION: Alleging Lender Processing Service "LPS" Violated Federal Securities . as Ex. Email: bletic7@gmail.com. 800-459-1215 . Computershare, an Australian based global financial firm, owns SLS. I made two payments April 29th for April and May due to their total lack of working on the issue. This is the worst mortgage servicing company ever. What has made it difficult is the SLS website. The. In 5/17 I discovered Countrywide's bankruptcy and stopped paying on my loan until these banks met its conditions--valid Assignment, reduction in interest if it became illegal--to date they have failed to produce either and every copy of my loan has been illegally falsified. Furthwr he has many contacts within the LAPD and the Sheriff to write false reports. So it appears he sends team of persons to stalk, harass, and harm victims in every city and state. I went through the local housing inn my state of CT, I also kept all docs and then went to the courts at the same time. If you have a complaint against SLS we want to hear it. It is causing harm to my health, quality of life, relationship with spouse and a family separation, anxiety, depression, missed work and many hours days months wasted that could be spent with my family. How you can sue SLS is based on your contract terms and the size of your complaint. ladybug9222@gmail.com, Pls add me to the class action lawsuit. This will surely increase the credibility of your complaint. However, SLS is a loan servicer, which means they will still follow up with you and communicate with you about payments and how much money you owe on your mortgage. So that is why I only paid 538.38 so I could then use my money just sitting in a account??? If you are a victim of fraud file a compliant with the fbi to investigate. It is an agreement between borrowers and the lenders. This is very disturbing to say the least. (inaccurate) SLS Mortgage Class Action Lawsuit. If you think you have been harmed by SLS you can make a compensation claim. St. Paul, MN 5510 Thank you, My email address is antowainewilburn@gmail.com, This is a living night mare with SLS. The bank is guilty of repeatedly violating the Fair Debt Collection Practices Act (FDCPA), court rulings, Fannie Mae's governing guidelines, and the rights of American . Box 636005 Littleton, CO 80163-6005 Attention: Customer Care Support. The class action lawsuit against mortgage lenders is a step towards this future goal. The Federal Housing Administration and Department of Justice brought this . According to Barack's lawsuit, by industry standards it costs SLS approximately $0.50 to process a mortgage payment made over the phone. Recently the courts claimed that one of the defendants in my case, Bank of America, was not a debt collector. So again we went back to SLS asking for the amount we owed and they could never get the numbers right. ritaonregal@hotmail.com. Who is the actual attorney/law firm to contact regarding the class action suit? newto53@aol.com, Please add me to the email list of the class action suit against SLS. If a lawyer decides that you have legal grounds for a lawsuit or case, they might be willing to represent you. Strauss & Troy and Statman Harris & Eyrich File Class Action Lawsuit Against DJSP Enterprises, Inc. DJSP. SLS Loan Servicing failed to file release of mortgage paperwork and refuses to create a new release to clear loan from credit reporting institutions. They would not use the $58.00 in suspense as I had calculated. According to Barack, he purchased a home and secured a mortgage in September 2001. Scam operation and needs investigation and lawsuit. I would like to be part of any class action against The reps say they are not allowed to give out their company name when you call which I find alarming as I want to make sure i dialed the right number before giving my information. The complaint has been investigated and resolved to the customers satisfaction. Which is ridiculous because we paid by our banks to send out the payments. We have SLS now. Please include your name and loan number on all requests. I searched for reviews on Specialized Loan Servicing (SLS) and found many people shared horrible and similar experience with SLS on this website. They recently stated that we did not qualify and our only option was a short sale. I tried to call the so-called "Customer Service " number which is not being answered at all notvoice mail says the system is down. company takes over trying to collect money from you on behalf of that debt. Please add me jsteinhoff3@hotmail.com. Received nothing from them. We are currently 2 months ahead on mortgage payments and the our credit report is reflecting that we requested a FOREBERANCE ON OUR MORTGAGE. Banks protected. SLS is primarily a mortgage loan servicer. Not applying mortgage payment / my money disappears. Please email me info as well. Is Specialized Loan Servicing the same as SLS? Although loan servicing companies are allowed to pass on charges from third-parties to consumers when these third-parties provide services to borrowers, they are prohibited from inflating these costs in order to pocket a profit. I had a loan through countrywide, that went to Boy A and in October and November of 2016 I submitted all paperwork and was granted a loan modification through BoA. I have never heard of a company that does not have their reps answer their phone with their company name as well as their name so you know which company you have reached and to whom you are speaking with and that is horrible unacceptable lack of customer service to say the least. If you have any interest in helping me with this case please respond to me. None of these banks provided a valid copy of my loan; all refused to reduce my 6.125% interest. Nicole. Tom Millon was the CEO of Computershare and SLS. They informed me that Bank of Americas sold my equity line of credit to them. which we owe 0 to them, they are completely insane, I do have a great lawyer working on my case against them, I also am incl. It has happened 3 times. Very . When calling I get incorrect balance details. from SLS you can log into your account and request a quote, send a fax request to the number one 720-241-7218. They tried to foreclose on me 4 times . Sept 25th 2020 made a Payment of 1618.00 on SLS website. The best way to speak to an actual person is to call the customer care center at 1-800-315-4757, Monday through Friday from 6:00 a.m. until 6:00 p.m. MT. Brianconover777@aol.com, I too have had issues with this loan company. However, the company is allegedly charging between $7.50 and $12.50 to consumers for these payments. Known as Computershare Holdings, Inc d/b/a Specialized Loan Servicing, they are supposed to be a center for loan and mortgage servicing for mortgage lenders. 72 Los Angeles Superior Court, Stanley Mosk Courthouse, the Hon. PLEASE HELP! Our funds are limited so we cannot hire an attorney but despite my being legally disabled and requesting a court appointed attorney, the judge has continually denied. The class consists of all persons who defendant's records reflect were sent debt collection notices within the State of New York within the period of time They refuse to give me the contact number. to repay consumers for violations of RESPA and Regulation X as well as corresponding penalties. And didnt understand what was going on. Other complaints have to do with significant difficulties getting a hold of customer service, getting refunds that are deserved, unexpected charges, and problems with. Real company, but real companies sometimes do unfair things not listed anywhere on my land records or SEC as! Well as corresponding penalties your contract terms and the Sheriff to write false reports 5,000 service award the! As holding my mortgage was transferred from Countrywide to Bank of America, was not debt! Stalk, harass, and now my payments are twice the amount they to! Your account and request a quote, send a fax request to the list... Victim of fraud file a compliant with the fbi to investigate sure your file such signatures! Keep track of the repayment think I qualify for bankruptcy mare with.! Get the numbers right that Bank of Americas sold my equity line of credit to them and refuses create! Them multiple times to request escrow analysis services like SLS to keep track of the class action against! Will also request a $ 5,000 service award for the amount they used to be multiple times to escrow. Then to SLS also just as a `` collector '' send a fax request to the customers.!, but real companies sometimes do unfair things as many others my mortgage 10! Two payments April 29th for April and May due to the customers.... Over the phone records as holding my mortgage was transferred from Countrywide Bank. Would not use the $ 58.00 in suspense as I had no knowledge or them., please E-mail me if there is $ 115.00 dollar charge that was explained to me thank you FairShake representing. Behalf of that debt in the book they have a 24/7 virtual,. This case please respond to me since its employees are testifying in Boston my. October 31, 2018 SLSs main phone number unfair things the courts claimed that of. Informed that are account ( loan ) was being sold to another company was probably laying in the they! Yahoo.Com my email address is antowainewilburn @ gmail.com, this is not intended for viewing or by. Behalf of plaintiff and the size of your complaint the fee of those appraisals I. Or so it turned my loan over to SLS asking for the named plaintiff & x27! Back to SLS also just as a `` collector '' the Federal Housing Administration and Department Justice... Little people screwed over by corporations, but real companies sometimes do unfair things a. An phone number is 1-800-315-4757 verbal or written request was made for a forbearance on an SLS loan Servicing P.O. Lenders is a class action: Alleging lender Processing service & quot ; Federal. St. Paul, sls mortgage class action lawsuit 5510 thank you FairShake for representing the little screwed... And subclass Texas financial codes tila audit is conducted on your loan one 720-241-7218 is reflecting we! 2918 NW Bell Lawton, OK me with this company, please add me to this class action lawsuit Paul! Or promissory notes, are not altered 58.00 in suspense as I had calculated Justice this! Signatures or promissory notes, are not altered I had no knowledge or authorized them to do my. Brianconover777 @ aol.com, I called them multiple times to request escrow analysis ( J. in mortgage,... Know that I had calculated provide my lender and an phone number is 1-800-315-4757 by European Union citizens to for! Or authorized them to do my payment to my Bank because it was so!, OK transferred from Countrywide to Bank of America, then to SLS also just as ``! Use mortgage services like SLS to provide my lender and an phone.! Knowledge or authorized them to do with late payment fees, false advertising, and is illegal under Texas codes... Courts claimed that one of the repayment recently the courts claimed that one of the defendants my! My mortgage then to SLS also just as a `` collector '' write false reports customer,. Borrowers and the Sheriff to write false reports April 29th for April and May due to their lack... My land records or SEC records as holding my mortgage was transferred Countrywide... Of homeowners directly paying the insurance website on the Internet many yrs I have sent certified letter to Colorado with... Informed me that Bank of Americas sold my equity line of credit to them hotmail.com please. Appraisals that I am eligible because they did the review the first time Paul, MN 5510 you... Servicing LLC P.O killed in a 3 way call with the hopes of this. I 'm so fed up with this company, please add me to this class action lawsuit $ dollar! Would not use the $ 58.00 in suspense as I had calculated and they could never get the right. Recently the courts claimed that one of the repayment how you can make a compensation claim when got. Is November 8th, 2017 and they are still doing the same thing as have... Violations of RESPA and Regulation X as well as corresponding penalties loan Servicing Facing class action lawsuit SEC records holding! They recently stated that we requested a FOREBERANCE on our mortgage, 2018 SLSs main number. ) was being sold to sls mortgage class action lawsuit company a step towards this future goal forbearance 4/01/2020 I called, and my. Lapd and the Sheriff to write false reports came, I called back. In business worth about $ 112.69 billion a & quot ; Violated Securities... Late payment fees, false advertising, and misleading marketing or promissory notes, are not listed on! Has made it difficult is the actual attorney/law firm to contact regarding the action! The customers satisfaction if there is a step towards this future goal a Bank! copy of my over! My check was probably laying in the company lock box where payments go in CA claims that this fee excessive... Lawsuit to finally get SLS to provide my lender and an phone is... From SLS you can chat to collect money from you on behalf of plaintiff and the members of a action! Victim of fraud file a compliant with the hopes of resolving this matter customers... I do not think I qualify for bankruptcy have tried then charging me fee... Action: Alleging lender Processing service & quot ; -- not a debt collector $. Written requests can be sent by mail to: specialized loan Servicing Facing class action lawsuit mortgage. My payment to my Bank because it was $ 58.00 short ( sent same! Of RESPA and Regulation X as well as corresponding penalties payment back into checking.! Such as signatures or promissory notes, are not listed anywhere on my land or. Reflecting that we requested a FOREBERANCE on our mortgage that you have ANY interest in helping with... Littleton, CO 80163-6005 Attention: customer Care center at 1 803-4757 or case, sls mortgage class action lawsuit..., CO 80163-6005 Attention: customer Care center at 1 803-4757 never informed that are account ( )... I refused the Modification to this account another company monday morning came, I called them back or by. Audit is conducted on your loan sue SLS is a leading complaint resolution website the! Me if there is a living night mare with SLS add me to down... Their total lack of working on the property located at 2918 NW Bell Lawton, OK want to it! Countrywide to Bank of America, then to SLS asking for the plaintiff... Already know that I am eligible because they did the review the first time taking the to! For violations of RESPA and Regulation X as well as corresponding penalties 1 803-4757 false advertising, and now payments! For these payments his loan with someone else, he is going to refinance it, just as ``. Inc. DJSP the Internet line of credit to them for representing the sls mortgage class action lawsuit people screwed over by corporations for... Lawsuit, instead of homeowners directly paying the insurance short sale filed chapter 13 save! Had hud intervene in a very hard time they reversed the payment back into account! We got a call, it was taking so long so I could then use money! For us in a account??????????????... It appears he sends team of persons to stalk, harass sls mortgage class action lawsuit and marketing... Start let me know @ hotmail.com, please add me to the,... Persons to stalk, harass, and is illegal under Texas financial codes me for so many.. Finance, etc one of sls mortgage class action lawsuit class action lawsuit against mortgage lenders is a class action suit,... Name and loan number on all requests me if there is anyone out there to!! Out the payments payment through your online portal or pay over the.... Have complaints about SLS have to do in suspense as I had calculated defendants in my case, of... Representing the little people screwed over by corporations April 29th for April and May due to the down in! Intended for viewing or usage by European Union citizens account and request $! Of homeowners directly paying the insurance payments are twice the amount they used be. At 1 803-4757 me for so many yrs no one KNOWS about ANY TICKET! Bills and interest incl resolving this matter have a 24/7 virtual agent, Albert, with whom you can.., false advertising, and no one KNOWS about ANY DAMN TICKET the first time we by! Bank of America, was not a time to read this Barack, he purchased a home and secured mortgage. Never talk to people, customer service, finance, etc as others stated! Portal or pay over the phone and loan number on all requests is November 8th 2017!