One of the first things out of her mouth was a very bizarre joke referring to how Annie looked like she is good wife material and must be good in the kitchen. Their packaging is great and they send out orders right away! That, in turn, caused the yellowness to be more apparent. To learn more, click here. This field is for validation purposes and should be left unchanged. Their imaging technology is the same as inspecting a diamond with a jeweler's loupe. Free Standard (7-10 business days) on ALL orders anywhere in the Continental U.S. Plus, risk-free returns & exchanges within 30 days. I will definitely be a repeat customer. My fiance and I love Reeds. As soon as we stepped in we were greeted by a really nice man named Matt I think. Hi Sylvia, Thank you for the 5-star review! I dont mean that as criticism; they just seemed to be unusually busy. [3][4][1], In December 1986 Reeds Jewelers held its initial public offering on The NASDAQ Stock Market, trading under the symbol REEDS. Slane is selling down existing inventory as it ponders its future direction. The digital era has ushered in innovative ways for people to shop. From its beginnings in 1946 as a single store in Wilmington, North Carolina, REEDS has since become a true American success story as a full-service multichannel retailer with stores in thirteen states and a leading ecommerce website, REEDS.com. What used to be a day trip to the local jeweler, has slowly evolved into an online market where shoppers have more accessibility than ever before. Although Zimmer claims that the company still has a comfortable, family-run feel, in truth Reeds has all the hallmarks of a large chain jeweler. We will be reaching out to you at the email used on the order to further discuss the situation. The team that I was working with really family based which most of the company is the same way. Go to REEDS.jobs to learn more about us! REEDS Jewelers is located at 375 Western Blvd Suite 374 Jacksonville NC 28546. We've merged two jewelry families into one convenient site. You will get far more bang for your buck if you buy from a reputable online retailer like James Allen or Blue Nile. Great Service! We also ensure all reviews are published without moderation. Bill Zimmer built Reeds' business on the foundation of customer service and respect, which he deemed the Reeds Promise. REEDS Jewelers celebrates its 75th Anniversary in 2021. That is up 42 percent from the third quarter 2015, when 282 jewelry businesses closed . Thank you for choosing REEDS as your trusted jeweler!Kind regards,LindyREEDS Customer Care, We were very pleased with the jewelry we purchased from Reeds The service was wonderful Beyond our expectations. I already have actually:-), Thank you for the fantastic review, Jessica! Founded in 1946 by Bill and Roberta Zimmer, REEDS grew from one hometown store to a full-service, omni-channel retailer known for diamonds, fine jewelry, Swiss timepieces and customer service. Millennials are another key reason online jewelers are more successful than brick-and-mortar stores. Visit the academy social media. REEDS Jewelers operates in excess of 60 stores nationwide as well as having an on-line website reaching millions of customers. Hello Edith,We are so happy to hear you had a great experience with us! Now, there is certainly nothing wrong with low cost, and I am not one to judge a book by its cover, nor a jewelry company by its marketing, but does Reeds deliver on quality? We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. Is reeds jewelers going out of business. They also have the nicest collection of lab created diamonds online. While this wasnt the weirdest (or worst) secret shopping experience on this trip, it was certainly bizarre. We look forward to reviewing . Has 8 employees at this location. Like most jewelry retailers Reeds borrowed to buy its merchandise. Hi Bryant,Were so pleased that you appreciated our packaging! Date of experience: February 18, 2023. We hope you continue to choose REEDS as your trusted jeweler!Kind regards,LindyREEDS Customer Care. REEDS boasts a broad collection of high-end jewelry from leading designer brands, but also curates beautiful value-priced pieces to fit the budget of any customer. I never think about that when secret shopping the store, but the overly aggressive upselling had me wondering. Find out how we combat fake reviews. Hello Marlina,Thank you for bringing this to our attention. My advice would always be to go for quality. Thank you for choosing us to help find the perfect gifts for your daughter. They have a sweet corner spot by LL Bean which is the identifying place to park. We use dedicated people and clever technology to safeguard our platform. They slowly grew the business until the 1980s when Alan Zimmer became executive vice president and five years later CEO and president. Blue Nile is the largest and most well known internet jewelry seller. REEDS Jewelers is known for its remarkable selection of fine jewelry, collectibles, watches, and customizable pieces, and has been since its beginnings. Heron in the reeds Tea towel MrWatsonDesign Star Seller 7,504 sales | Add to cart Star Seller. Follow the links below to find all the information you need and more. But opting out of some of these cookies may affect your browsing experience. Thanks for your good service. The inclusions were also very apparent. [12], As of July 2014, Reeds Jewelers operates 64 retail stores in shopping malls and life-style shopping centers in 13 states: Alabama, Florida, Georgia, Kentucky, Maryland, Mississippi, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia. No questions asked returns within 30 days of shipment. Click here and take a look at some of the most beautiful jewelry and even more stunning prices. How can I get a job at Reeds Jewelers? Kind regards,AmandaREEDS Customer Care. The online market was not invented recently, so why are brick and mortar jewelers closing all over the U.S. at these rates only over the past couple of years? If you have any further needs or questions, please dont hesitate to reach out! It goes against our guidelines to offer incentives for reviews. It is mandatory to procure user consent prior to running these cookies on your website. REEDS Jewelers celebrates its 75th Anniversary in 2021. On 10-27-21 I was sent an email saying there was a. sections including our . We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. Employees rate Reeds Jewelers 3.8 out of 5 stars based on 101 anonymous reviews on Glassdoor. Lenore Fedow lenore.fedow@nationaljeweler.com. Fortunately for Reeds, the store was very busy when we walked in. Our finance personnel consistently goes the extra mile to ensure you have the best purchasing options and prompt refund processing. There is a clear emphasis on discount and budget jewelry, with very little focus on quality designs or a continued message of a family values. Reeds now operates out of 13 states. Reeds Jewelers beginnings start just after WWII by Bill and Roberta Zimmer. dotdigital Engagement Cloud is the platform of choice for businesses seeking to engage customers across all touchpoints. 35 were here. I will not be purchasing again. Please call 1-800-DIAMOND (1-800-342-6663) and press 4, to set up inspection or repair services with our Authorized Repair Department. Reeds Jewelers sells diamonds and precious gems, fine jewelry, brand-name watches, Pandora charms, Swarovski crystal, and jewelry accessories in its chain of retail stores primarily located in shopping malls and in its online store Reeds.com. Reply from Reeds Jewelers. Reeds was founded by Bill Zimmer and his wife Roberta in the 1940s. This insight was then overlaid with behavioral data feeds based on a customers online browsing behavior, which was used to build automated emails based on omnichannel buying intent. REEDS Jewelers celebrates its 75th Anniversary in 2021. James Allen will send you a paid shipping label to return the ring. Their pave settings have a dull appearance that comes from using poor quality diamonds or diamond chips pieces of diamond that have not been cut to a brilliant finish. Answer 1 of 8. Amazon.com Eight new independent visions of terror await genre fans with the fourth go-round of the annual After Dark Horrorfest series. They have a very large exclusive online inventory. Anyone can write a Trustpilot review. Read about the office locations company history leadership teams and employee perks. This was particularly evident in white metal settings. Find the REEDS Jewelers Store nearest you. Free prong tightening, repolishing, rhodium plating and cleaning every 6 months, One free resizing within 60 days of purchase, Best-in-class high quality imagery of all diamonds in stock. He would often tell his associates: "The most important thing I've learned is that you never argue with a customer. Ordered 12 Pandora charms for my daughter for Christmas at the last minute. REEDS Jewelers is a family-owned business established in 1946. It was handled with the upmost care and concern. mecah.omeara@fieldworksmarketing.co.uk. [1] I spoke to the owner and his wife who have a combined 60 years of experience in the business. The customer experience and features offered at brick and mortar retail jewelers can be found online as well. We're happy to hear how much you love the bracelets. I forgot to apply a coupon I had when checking out but the manager at the store applied it for me after the fact when I went in to pick up the item. I BOUGHT PANDORA CHARMS FOR MY WIFE AND THEY CAME PACKAGED BEAUTIFULLY FROM REEDS~WAY BETTER THAN THE PACKAGING FROM PANDORA AND THE PRICE IS THE SAME. Hello Chiana,We appreciate you sharing your experience! The Company closed 23 stores out of a total of 31 identified under-performing stores and terminated lease . But if you want a style swerve, try one with with no color at all . Were now able to target more cart abandoners and browse abandoners and send more communications than we were ever able to before.. Verification can help ensure real people write reviews about real companies. Over the last ten years I have secret shopped thousands of engagement ring retailers (usually with Annie, or another one of our diamond consultants). Opens REEDS Jewelers site in a new tab Get deal $75 OFF Savings that sparkle with a REEDS promo code Who says that fine jewelry has to break the bank? . REEDS has also discovered ways to optimize each customers journey and deliver real value through their emails. My experiences with Reeds sales staff have been mixed but a common theme is a serious lack of technical knowledge when it comes to diamonds. The whole process of purchasing my ring was done with care and concern. Unfortunately, the necklace was set to be sent to the celebration destination in another state, arriving the next day after we left. Barbara Diggs of Bankrate explains, It may not be as romantic as entering a brick-and-mortar store to buy an engagement ring, but buying online can save you enough cash for many romantic nights.. Nearly every big box retailer has an online platform, and with Amazon and eBay still thriving, the time it takes to go to a store is simply time wasted. He provided many quotes over the course of my (months long) decision, and made the ordering process painless. Same sparkle, same savings, same service, different address. The money saved can be used for the wedding of your dreams, or a honeymoon you will remember for a lifetime. Reeds really was a good place to work. Best Places to Buy an Engagement Ring Online, If youre looking for an exceptionally high quality round cut or princess cut diamond, take a look at the, please contact me directly as I offer free, independent advice. That was nice. Although this may have worked in the past, buyers now have access to much more information about diamond quality and its impact on price. The implementation process began in May 2020 and by August nearly all marketing communication had been transitioned onto the marketing platform. We're delighted to hear that you've had such wonderful shopping experiences with us both in-store and online. Timex Q Timex Reissue 38mm. Reeds Jewelers is a US. Reeds was great at communicating, very helpful and kind. Choosing an engagement ring is extremely personal and some people do like an illusion setting as it allows them to have a very large ring without going over budget. In most cases buying online has a far better customer experience. Business. No questions asked returns within 30 days of shipment. The product of alone I would rate with 5 stars however the manner in which it was packaged for shipment was an epic fail. However, as REEDS worked to further personalize their customers online experiences, the team experienced several pain points with their existing marketing platform, which was inflexible, difficult for team members to use and inhibiting efforts to take their outreach to the next level. He went the extra mile to make each visit and purchase at REEDS pleasant and enjoyable. Learn More. Effective Jan. 30, Slane will no longer accept wholesale orders. Upon closer inspection all I could see were the inclusions when looking at them. I emailed and never got a response. REEDS is proudly still a family-run business and strives to make every customer feel like family with personalized service, close attention to detail, lasting quality, and timeless style. Before, we were sending about 95% marketing messages and 5% triggered messages. Learn how and when to remove this template message, "Company Profile for Reeds Jewelers, Inc", "Reeds Jewelers, Inc. - Company Profile, Information, Business Description, History, Background Information on Reeds Jewelers, Inc", https://en.wikipedia.org/w/index.php?title=Reeds_Jewelers&oldid=1113890816, This page was last edited on 3 October 2022, at 18:40. On-Line website reaching millions of customers reeds Tea towel MrWatsonDesign Star Seller 7,504 sales | Add to Star. Messages and 5 % triggered messages bang for your daughter walked in mile to make each visit and at... Foundation of customer service and respect, which he is reeds jewelers going out of business the reeds.... 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That I was sent an email saying there was a. sections including our purchasing my ring done! Dont mean that as criticism ; they just seemed to be sent to the destination. 5-Star review really nice man named Matt I think service and respect, which he deemed reeds. The reeds Tea towel MrWatsonDesign Star Seller 7,504 sales | Add to Star...