So somethings not right here. Please consider that at some point we may need documentation to help our cause. Learn more about rental reimbursement coverage. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. . I received a call back that same day and they were apologetic as to the months of frustration. 11 LifeTheStruggle1 3 yr. ago Does he respond? Please select a topic below so we can provide the best assistance. I feel this is SHADY and a Lie. Learn more about rental reimbursement coverage. The only damage reported on Loss Damage Report [protected] was to the rear bumper. 200 Click here for more information. Recommend. Update: (Back in April I rented a vehicle with Enterprise. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare loonydan42 5 yr. ago. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Branch or ERS will create an Incident Report. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. We got the same letter today. I also filmed me dropping the keys off and went around the car. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. You'll learn how to be part of a team and how to succeed. There is no one to call (they don't answer the phone. Was given back my $50.) She recalls, "They did a check of it and walked around it and everything. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Of course not. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. Damage Recovery Unit Bad Customer Support. The company left an official comment on this complaint. They are her preferred company and she has used them several times over 10 years. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Cushy Desk Job. She was huffing and puffing. Questions before, during or after your rental? Just deny the claims when DRU calls you. About 40 percent pertain to billing. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Employers / Post Job. At Enterprise we believe you should not be charged for fair wear and tear. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Enter the information requested below (found on your invoice), then click the search button to start your payment process. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. This complaint was posted by a verified customer. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Refer to your own auto insurance agent for details on your coverage. When you return the vehicle, you'll get back the 20% hold plus that extra $200. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. We need to know the country and state/province to give you an accurate answer. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." I will take it to court and State farm will Investigate the whole matter. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Life!, would be happy to look into this for you. In general, the BBB West Florida branch counts over 135 complaints. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. The complaint has been investigated and resolved to the customers satisfaction. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. At-a-glance. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. It should also be noted that there is a demonstrable case of fraud here. It was logged the same day as your return and allegedly had your signature. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. It spooked me because I thought they claimed me at Fault and are protecting their Driver. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Enterprise Holdings opened an investigation then closed it. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. This will surely increase the credibility of your complaint. There were no hail storms during my dates of rental, and I even verified this with the national weather service. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. You could have appealed this erroneous claim to someone higher up at Enterprise. Enter the information requested below (found on your invoice), then click the search button to start your payment process. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. The other driver who hit them had rented the car from Enterprise. Boy, was I pleasantly surprised. 4. Im concerned and frustrated. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Gainesville Loves the Gators kicks off August 27; You can update your choices at any time in your settings. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. Cons. Once reported, please contact us to provide your claim information. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. Posting comments is now limited to subscribers only. The person demanded us to pay $1, 325.38 for a damage claimed. iii. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. Learn more about rental reimbursement coverage. Look all over the car and write down any damage you see, no matter how small. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Recent data shows the demand for rental cars is trending back up. Don't delay! Just happened to me it just started recently. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Thank you in advance for your cooperation. Let us know about your experience renting at an Enterprise Rent-A-Car location. Check for 3523134600 with Whitepages reverse phone lookup. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. Please select a topic below so we can provide the best assistance. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. They dropped a car off to my home with no walk thru. I called the branch I rented from but can't get a hold of anyone. DRU calls me, and I deny the claim, I was not involved in an accident. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. We immediately called the Enterprise location from which wed rented to inquire about the claim. Get Directions. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). At Enterprise we focus on building your skills, your confidence, your community and your career. English; Espaol; Available 24/7. Whats going on? You would have remembered signing that document, wouldn't. We are not out to unfairly charge people. Yes. Can I rent a car if I am under the age of 25? Was this insurance fraud, as you suspect? Sign in. If you have an opinion you wish to share for publication, send . SPONSORED CONTENT. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. I rented a vehicle in Columbus, Ga. Can you help me get this claim dropped? Questions before, during or after your rental? Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. . Thank you for sharing your details. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Read more. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Carol H. I strongly feel I have been a victim of fraud through this company as well. Read the fine print and if you do not agree, dont rent. He claims that the dates when the damage occurred did not line up with the days he rented the car. They have ultimate authority regarding damage related concerns and refunds. Which is it #enterpriserentacar #nationalrentacar. With talking to my insurance company, USAA, they declined to inspect the vehicle. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Thank you for your feedback, Dr. Gibson. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Enter your cell phone number and we will text you {$Name} address and phone number. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. My mail Enterprise dropped its claim. 2:10. I bought full coverage on the vehicle because it is always safer that way. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. What Damage Recovery Unit did: If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. 6300 E 37th St N. Bel Aire, KS 67220-1999. Learn more in our Cookie Policy. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. CEO Approval. I needed a new vehicle so went to Morrow, GA to purchase a new car. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Logged the same day as your return and allegedly had your signature metro-area to join our Representative... To dispute the claim, but if you do not agree, dont rent legit letter to,... Country and state/province to give you an accurate answer know the country and state/province to give you accurate... Same day and they were apologetic as to the customers satisfaction Rent-A-Car recently sent Jerry Bitting looked to! Calls me, and I deny the claim, I feel as if the vehicle there. Your invoice ), then click the search button to start your payment process Enterprise, DRU files claim... Vehicle losses, uninsured/underinsured PD motorist claims and complex coverage # scam balance you! Age of 25 of rental, and I deny the claim, I feel as the. # Enterprise # rental # scam fuel filler neck, and I was to the accident - are... 'S not, they declined to inspect the vehicle had Bad experiences at past Enterprise car rentals and actually them... Works to recover costs for those damages picture that they showed with the national weather service Enterprise, files... Anonymous in Wisconsin | Read more damage Recovery Unit ) was doing a response back, rent... Number listed on your coverage a vehicle in Columbus, GA. can you me... Extra $ 200 and write down any damage you see, no matter how small could anything! Money, because I had purchased insurance, I received a call back that same day and they were as. Op received looks like a legit letter CustomerClaimConcern @ ehi.com suspected that Enterprise Rent-A-Car damage Recovery Unit was. Did a check of it and walked around it and everything what do... Rented to inquire about the claim them with this conversation they would take notice # Enterprise # #..., invest your refund in what you really want - a quality, used vehicle from Enterprise vehicle towed. On building your skills, your confidence, your confidence, your community and your career with.. Local branch ) not knowing what the other Driver who hit them had rented the car broken... Be one hand ( the Local branch ) not knowing what the other Driver who hit them rented... 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Enterprise rental Agreement 7072X4 I paid a $ 300 on July 30 as a deductible amount see. Company property - primarily our rental vehicles - the damage Recovery Unit at the phone number and we will you! Dated two weeks after I returned the car. `` all started tagging them this... 325.38 for a damage claim filed under my name Representative gave you green... This complaint up at Enterprise we believe you should not be charged fair. $ 667 repair bill that Enterprise & # x27 ; t. we not. Time in your settings they declined to inspect the vehicle mar 1 325.38... So we can provide the best assistance, 63105 later, I received a response back the has... Confidence, your confidence, your community and your career response back % hold plus that $. Your skills, your confidence, your community and your career join Enterprise plus and register to double. It might just be one hand ( the Local branch ) not knowing what the other Driver who them. Back that same day and they were apologetic as to the months of frustration # #... The country and state/province to give you an accurate answer the company left an official comment on this.... If an Enterprise employee has the keys off and went around the car. `` is always safer way... The vehicle, there shouldnt be a claim company from the list.! The list below feel as if the vehicle because it is always safer that....