Pleas advise, Debbie Jeannie Webb November 18, 2021, 4:25 pm, I have a 2011 Cadillac srx and I just went through this same thing. Im glad some of you got reimbursed. Good Luck to all. Same here, getting rid of ours to never buy a GM vehicle again!!! Im STILL having issues with mine. December 16, 2021, 4:26 pm. They dont seem to know how to fix it or want to fix it. Same problem with my 2014 SRX & I still cant see at night ! Cadillac SRX Lawsuit Investigation into Headlight Condensation Problems, causing the headlights to output little to no light, Very dim or no light output, resulting in low visibility at best, Moisture accumulation behind the headlights, especially when it rains, Condensation in the headlights, especially in humid weather, Headlights that look grey and fog up even after being cleaned. Our headlights are just as important as a seatbelt! This is all a con and GM should be ashamed of themselves in hooking up with the Analytics people. Deadline was in April of 2020 when the world shut down. It states to claim reimbursement for prior headlamp replacement costs, "GM will reimburse up to $800 per covered headlamp repair or replacement, including parts and labor or covered parts purchased elsewhere, but excluding repairs or replacement as the result of collisions, accidents or other causes unrelated to moisture or dimness issues." We finally got a call in September the parts were in and scheduled a service appointment. The SRX's base price . I took my 2013 SRX into the dealer to get the repairs done on the headlights on March 3 rd. The complaint alleges that the low-beam headlights on these vehicles may become damaged and offer diminished light output or undergo a catastrophic failure. I was excited to get that letter, I rushed to get it fixed so I would be reimburse well that was 6 months ago sure could use that money. A bid for nationwide class-action status failed, but the lawsuit did lay the groundwork for reimbursements to California customers. Last year I paid the Cadillac approximately $400.00 to install new bulbs. 2020 2021 2022 Engine Minor 2000 2001 2002 . We slowed down to see but were on a 4 lane highway and nearly got rear ended. Dont know if I would lease another SRX. The extended warranty does not cover this!! This is my first Cadillac also. The original owner never received any notice of the lawsuit. i have 2004 SRX and have the exact problem with headlight flickerin and finally burned out Would you not think that that someone would reach out to us owners with these cars , offer some type of help because of this well known issue with these headlights and keep us as loyal GM customers ? GM has already settled lawsuits over this very issue in California and Florida. We went to the dealership we purchased it from and they were no help. Truesdell argues that hundreds of owners and lessees of the allegedly affected vehicles have complained about the defect and the safety concerns to the National Highway Traffic Safety Administration, and have written about the problem on online forums monitored by GM. Cadillac agreed to pay consumers and isnt. Allegedly, they have not issued a recall and have not offered to replace the headlights in affected vehicles at no cost to Class Members. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement November 18, 2021, 5:04 pm, Stephen Huth working with ClassAction.org are no longer investigating this matter. I paid up front to get them replaced as letter instructed and was instructed by the dealership. They have reason to believe a defect is causing the headlights to output little to no light and are investigating whether a class action lawsuit can be filed. Craig Sharpe I received the same letter and when I went for the repairs to be done, I was advised it would be over $3,000 to replace and repair my headlights. Please tell us how to get involved in this class action so we can repair the defective Cadillac SRXs. I also had mine replaced per letter and at my expense sent all required paper work in, now unable to get in touch with someone to check on the reimbursement. Don't be careless about your vehicles - get the expertadvice on all matters with just a single session. I thought I was going crazy not being able to see at night. Would like to know what options I have as well!! I spent countless hours on hold and BS promises that the check will be coming. Decide which cookies you want to allow. Luxury Collection 42,373 miles. However, GM has allegedly not taken responsibly for this problem, and has not attempted to fix it. How do you join a class action suit? GM must be directed to correct the problem. leaking sunroof and side driver flooded when it rain I am completed frustrated.. How do I join? QUESTION: Is this lawsuit still in process, or has it been settled? People have reported a number of problems with the headlights on their Cadillac SRXs, including the following: It has been alleged that the seals in the headlight assemblies deteriorate prematurely, which can allow for moisture to accumulate behind the lenses and damage the headlights internal components. They said that since we didnt respond to Cadillacs window of opportunity date we were disqualified from any help. November 19, 2021, 12:49 pm. Let me know November 21, 2021, 7:06 am. A. They said that owners would have to pay the appox $1500 $2000 and then be reimbursed by Cadillac. January 17, 2022, 2:29 pm. In early 2020, we received numerous letters, emails and comments from frustrated SRX owners explaining their own experiences with their vehicles. But GM has issued several technical service bulletins about the headlight problem and started a customer satisfaction program to help address the issue. The original ones did not have a strip of led running lights in them. Cadillac SRX owners may be eligible for reimbursement of up to $1,000 per vehicle for headlight replacement costs incurred before December 31, 2016. So, you may be able to get reimbursed for parts and labor and maybe you won't. This so not fair. No help! I wish I would have know about this issue before buying my car (2016 SRX) in Sept. 2021. } My car is very dangerous to drive at night. I spent 4 + hrs in the garage (and run out of batteries to record everything), but I made it. What a Difference. Dealership estimate cost $1600. Now j have two new headlights I cant see out of. I was told by my Cadillac dealer that GM was only paying if you had halongeon lights. The class action also says General Motors should have issued a 2016 Cadillac SRX headlight recall to properly repair the problems and keep occupants safe, but that hasn't happened. Anjanette Johnson I reused the original lamps, nothing was wrong with them. $500 later- (these bulbs replacements are something only a mechanic can do and expensive to replace because the mechanic has to take the whole front apart to get to). Very dangerous to drive at night. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. I was told I missed the deadline and have to pay $2,100 to replace them. Now I have to pay for the fixing of my lights myself. Im hoping to buy a 2025 Cadillac Lyriq. once you have us as a customer we are yours to lose.. consider that. 16. 30. poor headlight visibility in the 2014 SRX. Yes brighter light updated look but now after a month its just not what it should be! The National Highway Traffic Safety Administration (NHTSA) has announced a deadline of December 31, 2016, for Cadillac SRX owners to apply for reimbursement for headlight replacement. Cadillac should be held accountable for this issue. How can I join this suit? We dont want a class action suit that is in litigation for years, makes attornies rich and doent fix our problems. Got it and deposited it today. The plaintiff in this latest suit allegedly paid $1,600 out of pocket to have his vehicles headlights replaced with new ones that have the same exact design as the original assemblies. I cant see anything. Still, it has not warned owners, lessees, or potential purchasers of the vehicles. The agency has not yet determined a cause for the problem but says it is continuing to investigate. Regards, This referred to 2010-2015. $485/mo $0 cash down. Save Search (0 Saved) Get it by Saturday. We replaced them today for a whopping $1,800. Headlights were so dim driving at night that it was scary as hell driving. March 18, 2022, 9:47 am. Its ridiculous that GM doesnt just issue a recall and fix them. How do I join this lawsuit, I have a 2011 srx cadillac performance and have contacted Gm services about this same problem and was told that the car isnt under warranty any longer so Ill have to pay out of pocket for the replacement of my drivers side head light replacement. Was told that I would have to pay to get all this fixed by GM but read other states won their case. We returned it and had them keep it overnight and finally admitted the lights were dim and bulbs needed to be replaced. Used 2016 Cadillac SRX Pricing. Replaced several of these with headlight from am autoparts on ebay and they work great ! My headlights are so dim and yes I have to use the high-beams just to see ahead. They are exactly the same and in the same place. Several near-miss accidents have also been reported in connection with the headlight issue. I contacted Cadillac direct after I contacted a Cadillac dealer about the headlight problem and the dealer said that there had never been a recall. I have a 2014 SRX. The company handling the suit, Analytics, told us they sent us a letter, which we never received. This is my first and last Cadillac. Bought it at my local Auto part store. According to the Cadillac defective screen class action lawsuit, the defective screens are present in the Cadillac ATS, SRX and XTS vehicles made between 2013 and 2017, and CTS, ELR, and Escalade vehicles made between 2014 and 2017. New cases and investigations, settlement deadlines, and news straight to your inbox. Arlene Truesdells Cadillac SRX headlight defect class action lawsuit goes on to say that GM has been aware of the headlight defect since 2010, as allegedly evidenced by the Technical Service Bulletins produced by the auto maker during that time that noted the problem. No. The factory lights might as well have been non . Recall: Dodge Durango Rear Spoilers Could Fall Off, read stories from drivers who praise our work, TSB 10- 08-42-001E in May 2015 (included the 2010-2013 Cadillac SRX models). Almost $1800.00. A Cadillac SRX headlight lawsuit has been settled for owners and lessees of 2010-2015 SUVs, at least for customers in California and Florida. Buy AnzoUSA 111308 Black/Clear/Amber Plank Style Projector Headlight for Cadillac SRX: Headlight Assemblies . He just looked at the cracks and didnt say anything. There is a ton of evidence out there. Same here Except for the cost. Just bought 2014 SRX and first thing I noticed is the highlights are really weak! Im a huge Cadillac guy Cadillac Bob is one of my real nicknames!! It was unfair to cover some SRXs for 10 years and the rest of us for less or not at all. Would I be able to be a member in this case? I relayed this to the number on the letter and was told to get a RMA showing that I had tried in good faith to have this serviced with the allotted time. i called Cadillac after i heard about this lawsuit October 30, 2022, 10:15 pm. Used 2015 Cadillac SRX Luxury 4D Sport Utility Beige Visit Sunset Chevrolet in Sumner #WA serving Puyallup, Tacoma and Auburn #3GYFNBE3XFS557729. File a claim online or by phone 24/7. Now keep in mind I did not pay the dealer and paid the body shop in cash and had a receipt. We are having the same problem with our 2015, purchased in 2018. We have a 2015 SRX whose lights failed. Glad I had it in my bank to get the headlights being this pandemic had hurt my pockets EXTREMELY being a cosmetologist. Sort by Recommended. For SRX owners and lessees outside California and Florida, a separate class action lawsuit was filed in April 2019. Ever since they stopped using real glass headlights this has been going on. Same issue with 2015 CADILLAC SRX. This is ridiculous. As a senior I did not want to leave my wife or my self with a nightmare should one of us got sick. In order to compensate for the dim low beams, some owners or lessees of the vehicles have taken to using their high beams, so that they can see the road well enough. Returned it and they told us the headlights were working. I have a 2016 SRX and my headlights are very dim. I have even had to have my RV done for the same problem. Just so you know So disgusted with the never ending lies by GM. But, they did adjust my lights where the lights would shine high on the overhead signs. Yes this is telephonewildone @gmail .com I have a 2012 cad srx and the headlight were so dim that I coukdnt see a cow in road and caused me to totally my car and and all because of low light coming from headlight I think gm shoukd be healed responsible for this it has cost me up close to 18000 in loses so far and they dont care about us as customers, I Own a 2012 Cadillac SRX and I was in a grave accident that left me six months out if.The driver side was wreked totally and guess what? Would your car be worth as much to you if you could not safely use it before dawn, after dusk, or in bad weather? But besides that I really like the car Ive owned 2001 STS dark gray metallic tri-gray interior Bose system was second to none! The plaintiffs also claim defective vents in the headlight housing units interfere with the flow of air through the bad seals. Sad to say maybe after people start dying due to crashing at night theyll be forced by Government Motors o address their problem. Required fields are marked *. Now, attorneys are looking to file class actions in other states to help ensure everyone with affected vehicles gets the relief they need. And according to the plaintiffs, Cadillac dealers often refuse to cover repair costs even when the SRX vehicles are still under warranties. I was told today that if I paid the $1800.00, I could get it back if there was a class action lawsuit or a recall!! Sent in all documentation March 3,2020 And have not received any response. December 18, 2021, 11:02 am. See your self.Like this video and subscribe.-----------------------------------------Follow me on instagram: @therealmecowhy https://www.instagram.com/therealmecowhy/-----------------------------------------Follow me on facebook: @TheRealMecowhy https://www.facebook.com/TheRealMecowhy/------------------------------------------------Mecowhy? The part finally arrived and the work was completed, however, the sensor is still on and the visibility is much worse than before the replacement. Is there anything that can be done for financial aid as I am on a fixed income and really cannot afford to pay to have this fixed. My family was a true G.M. The experts gives all the information, facts and technical details to the writers and then the editors make sure that the guides are to-the-point, easy-to-read and made JUST RIGHT for you. We use cookies to analyze & improve your experience, & to personalize content and ads. Cant see the road claim # 1120959. This is totally unacceptable and unprofessional to me and I am so disappointed that Cadillac would allow this happen. Didnt notice the light problems until two years later. I need it for my reimbursement request and Im using a blank claim form. I purchased a 2012 srx cadillac in 2019 the lights are so dim I cannot drive my car at night it is a very expensive fix. Have a car complaint to add? My 2012 SRX had the same headlight problems. Click here to chat with us. If you were the owner or lessee of a 2004-2007 Cadillac SRX that was equipped with Xenon HID headlights, you could be eligible for reimbursement of up to $1,000 for repairs made to correct a defect in the headlight system. So disappointed with Cadillac. Call it a $1600 loss? Not to mention putting ourselves and others at risk because our headlights are so dim that they cant even be seen. We want a full recall for all owners 2010-2016. With an overall expert rating of 8 points by Car Connection, the 2009 SRX makes our list, coming in at number ten. Craig Sharpe I now am going to have to locate me a lawyer to represent me. why doesnt everyone count and those 2 states use their lights less than most states having daylight longer?? They want 1600$ to replace headlights. Both headlights have cracks in both them. Your ethics and morality are on the line. That is a ridiculous amount of time to wait. Mech:https://teespring.com/stores/mecowhy Unbelievable!!! This is such BS!! If you purchased a Cadillac SRX between the dates of January 1, 2010, and December 31, 2010, you may be eligible for the headlight reimbursement. April 29, 2019 A Cadillac SRX headlight recall should have been ordered long ago, at least . If you have repairs done to a vehicle at a dealership, they will not wait five months for you to pay THEM. Had two dealers look at it. } For more information on how we collect and use this information, please review our Privacy Policy. $2300. I dont have an autmatic lift gate or heated seat. al, v. General Motors LLC. FOR ROADSIDE ASSISTANCE. Same here, getting rid of ours to never buy a GM again... Us got sick been settled craig Sharpe I now am going to have to pay.. Will not wait five months for you to pay the dealer to get the expertadvice on all matters just! 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