Okay, now on to the actual flight. Dry air blowing on you just leads to dry eyes. Shortly after waking up the flight attendant stopped at my seat and asked how did you sleep? She also took my breakfast order. I would experience some of what you described as intrusive and it would make me uncomfortable. View Menu. WestJet's business class bedding is great as well, with a plush pillow and a very comfortable blanket. Like, just less than half the flight. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. Westjet Booking Reservations sales number 850 (828)8003. That's a lot of Amex points. ;) Air nozzles is one of the many factors I mention this 2,500+ word post, so if you think mentioning that "hurts the value of [my] reviews" then I'm sorry. If they are on, i shut them off. Aircraft:Boeing 787-9 But Ben, maybe you were starving and eager to eat & drink something. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. They're planning on launching a custom built lounge next year though. The premium economy seats looked pretty standard, though I liked the unique finishes WestJet uses. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. Stay connected with the latest travel, aviation, and credit card news. I started by checking out the moving map for our flight to London. Are Vancouver, Toronto and Montreal on the schedule? Frequent travelers give the airline an average rating of 7.1/10.. "For example, on my flight they had four small plates, three large planes". To eat I ordered fresh fruit and a greek yogurt parfait. Excellent. So I'm more disappointed when a newly delivered plane doesn't have air nozzles, than when an older plane doesn't. Same country? When I rang they suggested that a middle and aisle where best ie F and K in same row. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. My dessert was served 3hr40min after takeoff. Being based in Singapore, I would only fly them if I had no other choice, standards have dropped off pretty significantly. They might as well rename the dine on demand menu the dine the entire flight and dont sleep menu, because thats how I was feeling. I'm not buying the 'on demand' part here. You have successfully joined our subscriber list. It is only J that matters these days, not F. That aside, WestJet has really come up as a full-service carrier from its low-cost roots, la JetBlue. I happen to be passionate about good customer service because that is WHO I am and I agree that is how I like to be treated. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. They have ten working in economy? The cabin itself felt one-of-a-kind, even with a seat found on numerous other carriers. Rigatoni pomodoro with herb ricotta. It's a minor detail, but as someone who moves a lot when sleeping, I was running into this issue often. Cabin service started shortly after I sat down, with a flight attendant offering me one of WestJet's signature cocktails: Gold Peak slightly sweet green tea, cranberry juice, vodka and lemon. is comparable to Spirit or Southwest in USA, not SQ, QR or AC. Unfortunatelly even with a spectacular product, they wont be able to compete against AC, and corporate discounts they offer to get the OPM premium traffic. Good luck to them - it's rare to see an airline creating a nice product for passengers. WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. Sounds like the only thing that fixes that concept is a third FA. More seats. Those who feel cold or irritated can have them closed and put on more layers, however those who are warm can't practically roam around the cabin naked can they. Does it really sound like a teething problem? I love your reviews Lucky but c'mon, youre not being fair. I've seen WestJet aircraft sitting next to the Delta gates at LaGuardia Airport for three years now, ever since I moved to New York. I had in my head that West Jet was a low cost carrier and so was surprised when I found that they had a Business Class and that it looked on paper as though it was on par with the other full service carriers. Available on: Boeing 787-9 Dreamliner This year, though, that's changed in a big way. You can currently buy points and miles with up to a 100% bonus but should you? If the two FAs are out serving, who's in the galley warming and unwrapping and plating, and then organizing all the used dishes and trash? That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Waiting at my seat upon boarding was WestJets excellent bedding, which included a plush pillow and a comfortable blanket. I agree with Neal S. and don't buy into the learning curve theory. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. The Wi-Fi was strong enough for me to get caught up on work, browse social media and answer emails and texts, so I was satisfied. See more about our ethics policies here. Westjet Business. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. I found the kiosk to be easy enough to use but had issues when I tried to self-check my bag. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. In the air Inflight food and beverages Feed your cravings in the air. In a world where flying has become a bland, grey and disengaged form of transport, where crews sit doing endless paperwork in a galley or worse, hide behind galley curtains - it makes a welcome change to have even a scripted welcome, a taste of wine before a glass is poured and my name used when addressing me. Your feedback is important in helping us keep our community safe. The good news is that the business class cabin feels cozy. Lucky, why did you say that you've only flown pods on one other airline before? On flights over 4+ hours, you will have the possibility to purchase additional items such as hot meals and fresh food options. Dessert was served 20 minutes later. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. I hate air nozzles. Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. The airline predominantly used dark blues and grays, with splashes of deep brown to give the cabin a warm, rustic feel while at the same time being fashion-forward and modern. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to @ Mark Review: WestJet Calgary to London Business Class. Please view our advertising policy page for more information. You didnt order the fish! Not much variety there. WestJet business class pre-departure drink At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. The two business class flight attendants came around and gave each passenger a briefing about the seat, welcomed them onboard, etc. Thus, we turned to cash -- and luckily WestJet was offering some pretty reasonable fares in business class, especially considering what the competition was charging. I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. Of course this example on WestJet is nowhere near as bad as the appalling example given a while back, from memory on AA ex Charlotte, in which the FA invoked 9/11 in some hokey, homespun homily about how passengers up the front had saved the airline. Enjoy contemporary, Canadian and globally inspired hot meals, served on dining ware inspired by our rich Canadian landscapes. which seems strange or is there a gap in the lid? Schedule is subject to change without notice. Each seat featured a number of storage spaces -- a real strong suit of this particular seat type. WestJets business class bedding is great as well, with a plush pillow and a very comfortable blanket. Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. Hello from London! Shortly before our descent I visited the lavatory, which was spotless. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. Enrollment required. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. WestJet: Best Business Class seat in the air - See 16,866 traveler reviews, 1,313 candid photos, and great deals for WestJet, at Tripadvisor. I agree with Neal S. and don't buy into the learning curve theory. See Larger Map - Get Directions. As I was making my way through my cocktail and popcorn, the FA came back to begin setting my table for lunch. It was excellent, and surprisingly not too sweet. Like I said, the two ladies working business class were so lovely that I cant possibly fault them for this, but I think that WestJet needs to temporarily increase staffing in business class until a groove is figured out, or something. That tourist airport disaster is where I fear Mint will also end up. We purchased the ticket with The Platinum Card from American Express, to take advantage of the card's 5x bonus category on flights purchased directly through the airline or with Amex Travel. Mushroom soup (for some reason the salad isn't marked Vegetarian), followed by mushroom risotto. I could tell that the crew was excited to be working this flight and proud of what they were presenting to customers -- and they had every right to be. Heather Yourex-West reports - May 13, 2019 The proposed $3.5-billion bid by Onex Crop. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. This is especially the case since the rise of the ME-3 and how SQ's product just doesn't stand out as it once did with. WestJets business class soft product is spectacular. I have experienced better. Creepy nonsense. Actual meals available at the PP lounge vs. reheated flatbreads and cold pasta in the AC lounge! Think it will all be worked out in a few months until they find their groove. See more about our ethics policies here. They have a dine on demand menu with an extensive selection. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. The agent told me that my boarding pass would grant me access to the Clubrooms, which was about a five-minute walk after I passed through security. Why would I take WS to London? @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. For the main course, I could have red-wine-braised beef cheek with potatoes, shallots, carrots and green beans; Chinese-style chu hou chicken with mixed vegetables, garlic-and-ginger sauce and udon noodles; or wild mushroom ragout with rice, with broccolini and sauted red onion and shimeji mushrooms. I pressed the call button, and within a few moments, the FA was at my seat and I was ordering the poutine along with a Diet Coke. Then to the right of the seat was an armrest that could be raised or lowered, which also acted as a storage compartment. I also liked that the remote could do separate functions from the larger screen -- this allowed me to keep an eye on my flight's progress while watching a movie, which I am a big fan of. Didn't get the longaul soft service and amenities but the price was right. I travel for pleasure only, no business. And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. I also quite like the finishes that WestJet chose for their seats, which remind me a lot of Virgin Australias 777 business class. It was perhaps the best comfort food I've ever had -- never mind on an airplane. WestJet is almost like Qatar Airways in terms of their food & drinks. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. Just as a comparison at BA on the 787-9 we have ten crew in total for the four classes - 2 in F, 4 in J, 4 in W/Y. The WestJet 787 Business Class features dine-on-demand service, so you can eat anytime you want. It's a competely different kind of airline, engineered to be irrelevant to readers of this blog. Non . each option offers a different level of comfort and amenities. Yes it was 'scripted' - but it was appreciated and an individual touch. Daytime return, you can eat in the lounge, arrive on the plane fairly full, have a drink and then eat a bit more. What makes you think you are in the majority in thinking they matter? After one hideous Air Canada experience Id give them a look if the price is right. And its not like the crew was lazy and was sitting in the galley for the first two hours. Theres also Wi-Fi from Panasonic, with the option of paying 10.99CAD for 90 minutes, or 21.99CAD for the full flight, both with no data caps. (Enrollment required for select benefits.). Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. This is WestJets first attempt at a true business class, and they really went all out in offering a fantastic product. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Have just booked flights in business class. Furthermore, the service couldnt have been friendlier and more well intentioned. Lucky generally seems to find those airlines stand-off-ish, and instead likes airlines where young women kneel by his seat and put slippers on his feet. Awesome. They're European connectivity is going to be completely reliant on AF/KLM who they will then go head to head with on many of their routes. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. The middle seats on this plane face toward each other, but if you're traveling alone and stuck in a middle seat, there's a privacy divider that can be raised so you're not staring awkwardly into another passenger's personal space. Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). Inclusions. Anyway, nuff said off to work now with a smile and the knowledge that my small contribution can be made with a genuine smile. Still best airline, Qatar that is. WestJet business class signature cocktail & popcorn. I had a feeling I'd be too full for dessert, and I was right. Calgary based Westjet has been purchased by Onex Corporation in a multi-billion dollar deal. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. Before you step into the streets of Europe, put your seat down and feet up in the Business cabin on board our Boeing 787 Dreamliner. It is easily possible for 2 crew to manage 16 J pax. Learn more. At the conclusion of the meal I reclined my seat into bed mode. Give them some time, they'll iron out the kinks. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Aircraft seat manufacturer Recaro has announced an order for 4,700 economy and business class seats for WestJet. It sure seemed like there were no business travelers in the cabins. Also waiting at my seat were noise canceling headphones, which were just alright. Sounds like they did Wow, great to read a review of a brand new business class product. The 787-9 is brand new for them, and prior to that they never offered a business class product. But for most of us I suspect air nozzles are at the bottom of the list when evaluating an airline. There are 12 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 16 bars, each with its own personality. The food quality and selection was exceptional, and in general the service felt more like Qatar Airways than anything else. Overnight, you want the sleep time. With models. The meals available are: But Ben, maybe you were starving and eager to eat & drink something. They aren't part of an alliance. Thanks to the system's newness, there were plenty of map views, which I always love to play around with. Enjoy Westjet's Canadian-landscape-inspired menu in Business class, with a choice of salads, mains and desserts available at any time for your convenience. Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. That was my one criticism in my feedback to the carrier post-flight. Piggly Wiggly Lindale is a family-owned grocery store that strives to provide excellent customer serv I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. My experience with SQ is that they're a solid airline, but they charge a premium and their ground product is lackluster. So not only did the menu sound great, but everything I had tasted excellent, and was also beautifully presented. We paid a total of $1,772 for the one-way flight between London's Gatwick Airport (LGW) and WestJet's home base in Calgary, Canada (YYC), and round-trip tickets were pricing out at about double that cost, around $3,500. It is! No one had dessert until we were over Canada, almost 5 hours into the flight. Anyway, after a detailed rundown of the seat and explanation of the service, I was presented with the menu, wine list, and amenity kit, and was asked what I wanted to drink (thats right, full pre-departure drinks of choice, it seems). I would suggest that they take the first drink and/or meal orders on the ground. I am waiting for WestJet do do a 36,000-ft poutine, just for fun. Update: Some offers mentioned below are no longer available. Then to the left of the seat was a literature pocket. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. It turns out that they were transitioning to being . WestJet is a Canadian low-cost carrier. can take quite a while. Cuisine: Pizza Neighborhood: Lindale Website: www.pizzahut.com See Map - Get Directions. It is a relationship based on a complete imbalance of power (in several dimensions - so you have the power to make me put away my tv screen and sit my chair upright, or have me thrown off the plane). The only route where SQ gets it done <30mts is on CGK-SIN. I say that because I overhead the conversations the flight attendant had with most passengers, and everyone was going on holiday, visiting family, etc. I have no clue why this is a newly delivered plane, and that seems like such an obvious thing to install. Maybe because it was new or maybe because it felt like personal service was alive again. It also offers several amenities for passengers including video, food and wifi services. ^Total price one-way per guest. It was a very responsive touchscreen, but as it was quite far away from me, I ended up using the remote to control it most of the time. Montreal is not a WestJet hub. Miles? The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. If they are on, i shut them off. That includes four rows of seats in a 1-2-1 configuration. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). Neither is this North American Airlines sleazy PR as suggested previously. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. My appetizer was served 3hr after takeoff The crew then spent a while in the galley preparing, and 45 minutes later I was offered another drink, so I had another one of the signature cocktails. I agree with others who have taken you somewhat to task over what I think is your unfair criticism of this flight. Ive reviewed a lot of flights in my life, though I dont think Ive ever felt as conflicted about a product before as this. ", The slow service sounds exactly like my experience with QSuites. A few minutes later we pushed back, at which point the safety video was screened. I also had to wait another 1 hour because they forget to put my main in the oven. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. Haha I actually thought of Ben when I found an air nozzle on the cabin door on Oman Airs new 787 first class suite. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. Being a flight attendant - and one that works for Westjet's main competitor - it just isnt fair to assess how long a service took a few DAYS into a delivering an entirely new product. Most important was the hard product was insanely wonderful. Sure enough, it was just a three-minute walk from the hotel lobby to the terminal, where I immediately spotted WestJet's signage. One amazing feature of the lounge is that, due to COVID, all food ordered is la carte and delivered directly to your table. We touched down at Gatwick at 11AM sharp, and from there had a 10 minute taxi to our arrival gate, where it was pretty quiet. Most helpful comments ( as chosen by the OMAAT community ). Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. I never normally bother with Business class as I feel like hell after a long haul regardless of cabin. Plus Ups are excluded. The time to book your getaway is now with our new travel ready tips. What makes you think you are in the majority in thinking they matter? @Bob"Canadians have had to put up with the garbage that Air Canada is for way too long! 9 May 2018 by Craig Bright. Frankly, I was ready to not stop eating for the entire flight. 1 Seats only available in Business on the Boeing 787 Dreamliner. To me, it didn't feel as in-your-face as, say, a Virgin Atlantic cabin, but it wasn't boring and bare bones, like some other airlines that use this same seat (looking at you, Aeromexico). You are thinking of Air Canada. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Canadians have had to put up with the garbage that Air Canada is for way too long! Not only did the menu sound great, but they charge a premium and their product. Or is there a gap in the air service and amenities but the price was.. 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