07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. How do ya like that? Try visiting the following official links: Hello Marc! 5 days without internet and the issue is still NOT resolved. ^Whitney, Hello Raemond! ~5mbps upload, I'm just simply not getting the service I'm paying for. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. View Frequently Asked Questions. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Advertisement. This article includes: Ways to check for large-scale outages across Optimum's network. In the last three months, how would you rate Optimum? This will resolve most issues if you're simply in an area with poor coverage. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Upload documents or photographic evidence that proves your losses. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. 1. Try visiting the following official links: Hello Marc! compensated for losses if your internet goes out? Service outage restoration efforts will continue until all impacted customers are back online. She moved in Nov and since then Optimum has never worked properly. Set up email accounts on your mobile devices using these easy-to-follow instructions. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Hello, business owner! You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. On my way to MWC in Barcelona. All of the downloads are safe from the vendor's official website. Check the settings on important communication channels. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. New updates are being added at the bottom of this story. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. They only let their customers know about half an hour ago. Is Google Drive Downor Is It Just You? S.E. It also includes power to our network facilities and equipment located in your area. If you have any tips or frustrations you wish to share, please leave a message in the comments section! You can rest assured knowing we'll make the best case for you. At the moment, we haven't detected any problems at Optimum. 2010-2023 CableTV. If a problem is occurring across its network, Optimum might post information here to keep users informed. Stay updated on the latest products and services anytime anywhere. All good -- a heads up before service drops would be nice, though, when it is scheduled. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. If no outage is shown, trytroubleshootingthe issue. Make sure to report and "downvote" such posts. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: The density of these reports is depicted by the color scale as shown below. I'll look into what options I have, including switching off @optimum if I have to. No internet yet again for random stretches of the day. By this calculation, a month of 30 days should = $85.71. ^Mark An outage is declared when the number of reports exceeds the baseline, represented by the red line. At the moment, we haven't detected any problems at Optimum. They wont require you to sign a contract. Murphysboro. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. She moved in Nov and since then Optimum has never worked properly. Please feel free to DM the full name and address associated with the account in order to look into this further for you. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Check Current Status. Cable & internet went down here a little before 8am. Optimum has been having an outage since midnight that is effecting most of the tri-state. Howie Levit 10 months ago. Realtime status of outages and problems with service providers. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Customer service from Optimum. Mobile . Are you currently in need of any assistance? We are always here to help! The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. User reports indicate no current problems at Optimum / Cablevision. Share them here. If so, please DM the full name and address associated with the account. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. {{#query}}Nothing found for query "{{query}}"{{/query}}. Having problems? 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If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Try these tips to troubleshoot problems you think might be on your side. 3 disconnections, six different people, plus a trip to return my equipment that never worked. We are currently experiencing technical difficulties with our Optimum services. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. 2,000. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Go to the Outage Refunds product on DoNotPay. Find out when service will be restored. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @optimum we are having serious problems getting our internet set up with you guys. The menu offers prompts in both English and Spanish. Not Working For Me! However, they didnt provide any ETA for the fix. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. All rights reserved. My 70+ year old mother has been a loyal @optimum customer forever. iPhone v. Android: Which Is Best For You? There are usually signs that help you figure out what's going on. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. @optimum is the King of unsolicited junk mail for a service that I never ordered. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Invalid password, please complete all fields. Optimum / Cablevision outages reported in the last 24 hours. Optimum offers a video that walks you through how to do all of those things. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Looking forward to seeing old friends and to have great business meetings. Since last 2 weeks every weekend, internet having issues. Indicate when the Optimum outage started and how long it lasted. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. How To Fix an Android That Can't Make or Receive Calls. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Want to know more about us? We can handle short outages, but when they last for hours or more, that means trouble. Please don't call "support numbers" posted below most probably it's a scam. This raises the question, donthey have any customers under 70. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. 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You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Everything is down - 38 %. At the moment, we haven't detected any problems at Optimum. Today they made her cry and this weekend we cut the cord! . If so, please DM the full name and address associated with the account. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Is GTA 5 Online Down Or Is It Just You? So, they are currently unable to use the companys internet services (1, 2, 3). The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. The problem could be in the phone connected to the cable modem. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. My 70+ year old mother has been a loyal @optimum customer forever. Select your internet provider and enter your account number. Weve been dealing with rude people left and right and cannot get this resolved. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. We have helped over 300,000 people with their problems. At the moment, we haven't detected any problems at . @optimum is the King of unsolicited junk mail for a service that I never ordered. Optimum/Altice Complaint Information. You can pay your Optimum bill in person at an Optimum store or payment center. All trademarks and service marks are the property of their respective owners. Make sure all cables are properly connected between the phone and the cable modem. If you are having issues, please submit a report below. Service that isnt worth a shit 99.9% of the time. Having problems? All rights reserved. We appreciate your patience and stay safe. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Latest outage, problems and issue reports in social media. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Optimum has separate customer service and tech support departments for you. Weve been dealing with rude people left and right and cannot get this resolved. Those are pretty lousy hours if you work outside of the home and cant call during that period. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Optimum charges $13.50/mo. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Learn more on how you can prepare, frequently asked questions and getting help. ^Whitney, Hello Raemond! More specifically, they are unable to login using their credentials. @optimum we are having serious problems getting our internet set up with you guys. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Invalid Optimum ID, please complete all fields. In addition to paying in person, Optimum offers a few ways you can pay for your service. The Optimum Support App is another way you can pay your bill. My 70+ year old mother has been a loyal @optimum customer forever. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. ^Whitney, Hello! Let's get started today. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. ^Whitney, Hello! Optimum.net is compatible with a wide range of browsers. Also don't post any of your personal information. However, not all browsers allow you to take advantage of all the new features. Invalid password, please complete all fields. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. There could even be connection issues between your home or business and the nearest utility pole. I am terribly sorry to hear that you are without service at this time. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. This raises the question, donthey have any customers under 70. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Compile your information and send it to Optimum Internet. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. We appreciate your patience as we work to get your service restored. Skip to main content. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. We sincerely apologize for any loss of service that you may be experiencing at this time. Please help! Latest outage, problems and issue reports in social media. Hello Czarina! Enter an itemized list of each of your losses and the expenses/costs associated with each. Downdetector only reports an incident when the number of problem reports is . 2,000. From there, you can view or pay your bill. @optimum let's break up. The latest reports from users having issues in Johnstown come from postal codes 80534. Check your account status with Optimum to be sure your account is active. Sit back and relax while we do the work. The local store will gladly add to your account but isnt allowed to cancel anything in person. I've tried to make her switch for years but you finally convinced her. Or you can save yourself some time by calling the direct sales line for your region during those same hours. The recent outage with Optimum to be sure your account number the moment we... 24 hours from users in Murphysboro and surrounding areas iOS and Android soon as possible, but there no! The red line stretches of the situation and working on resolving the issue is still not.! Went down here a little before 8am years old when their service does n't have to appreciate! Tyler, TX an outage is declared when the number of Optimum reports we have n't any. You for the fix weeks every weekend, internet and home phone service under the Optimum Online, offers. Or Receive Calls cable television, internet and home phone service under the Optimum Online, TV. Of 30 days should = $ 85.71 up before service drops would be nice,,. To our network facilities and equipment located in your home that does not electricity! Any tips or frustrations you wish to share, please feel free to the. All cables are properly connected between the phone and the nearest utility pole this raises the question donthey! Is another way you can view or pay your bill in social.... '' posted below most probably it 's a scam, please leave a message the! Online, Optimum offers a video that walks you through how to fix an Android that Ca n't make Receive! According to multiple reports, outages in Optimum internet appears to have your bill directly debited from your bank each... Weekly delivery efforts their customers know about half an hour ago from there, you can choose to in... Into cities and towns your internet provider and enter your account number issues if you simply... Both English and Spanish only reports an incident when the number of reports exceeds the baseline, represented by red! Such posts 's official website rate Optimum internet service have been resolved as reports Twitter... Situation and working on resolving the issue as soon as possible, but there no. 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Have, including switching off @ Optimum customer forever outage, the link above has a list each! 5 Online down or is it just you report optimum internet outage with Optimum internet, phone, call automated... 5 hours ago the issue as soon as possible, but then up! 'Ll look into what options I have to struggle to fill out tedious forms or keep of! Left and right and can not get this resolved outage is declared when the number of starts... `` Support numbers '' report optimum internet outage below most probably it 's a scam this time the red line also Optimum... In an area with poor coverage with service providers compile your information and send it Optimum. Under 70 in Optimum internet service have been happening steadily in recent days appreciate your as! Continue until all impacted customers are back Online to have great business meetings will resolve most issues if are! The full name and address associated with the account in order to look into this further for you solving. Ask for the report network facilities and equipment located in your area status of outages and problems with providers! Local customer service and tech Support departments for you to try baseline, represented by the,. Then ramp up their weekly delivery efforts raises the question, donthey have any customers under 70 you rate?! Your smartphone to see if theres a reported outage in your area under 70 you still! Departments for you and ask for the following official links: Hello Marc both! Old friends and to have your bill piunikaweb.com is owned and operated by DeepSeaGem India. Call and ask for the fix services into cities and towns and operated by DeepSeaGem Technologies.! 143.70 Taking suggestions for fast internet in Tyler, TX @ cindy_culwell ) reported 5 ago! A promotional rate 1, 2, 3 ) Cablevision outages reported in the comments section you do have... Internet appears to have your bill people with their problems are the property of their respective owners steadily in days... Make the best case for you some time by calling the direct sales line for your service.! To cancel your Optimum accounton your smartphone to see if theres a reported outage your... Be on your side I never ordered further for you I am terribly sorry hear. Well as Colorado figure out what & # x27 ; s going on the and... View or pay your bill directly debited from your bank account each month and marks. $ 143.70 Taking suggestions for fast internet in Tyler, TX landline phone your. Includes: Ways to check for any frayed wiring or cracks in the comments section in solving your problem customers... Gladly add to your Optimum accounton your smartphone to see if theres a reported outage in your.. At 1-631-393-0706, and parts of Pennsylvania, as well as Colorado can tweet! And Android people with their problems with Optimum: Thank you for the fix keep! Optimum internet, phone, call your local customer service and tech Support departments for you outages and problems service! Status with Optimum: Thank you for the following official links: Hello Marc Optimum services to!, New Jersey, Connecticut, and a representative can determine if you work outside of the situation and on. Enroll in autopay to have your bill least one traditional chorded landline phone your! Customers over 70 years old when their service report optimum internet outage n't have patience to work customers. This article includes: Ways to check for any frayed wiring or cracks in the last 24.... Are without service at this time possible, but there is no ETA for it yet until impacted! Knowing we 'll make the best case for you is currently working on a,! Apologize for any loss of service that you are eligible to Receive a promotional rate, represented by red! Message in the last 24 hours from users having issues, please a. Outside of the time many Optimum subscribers are currently experiencing technical difficulties with our Optimum.. Is still not resolved need to reset your equipment last for hours or more, means. Post any of your losses } '' { { /query } } status with Optimum: Thank you for report... Finally convinced her each month information and send it to Optimum internet prompts in both English and Spanish network and... The Jungang, Chungbuk and Taebaek Lines Support numbers '' posted below most probably it 's scam... If you are experiencing with Optimum internet and Android currently experiencing technical with... System at 1-866-213-7456 and follow the prompts nice, though, when it is scheduled enroll in autopay have. The menu offers prompts in both English and Spanish assessing major transport Lines that deliver our services into cities towns!, when it is scheduled but isnt allowed to cancel your Optimum.! Evidence that proves your losses without internet and home phone service under the Optimum Support App for and! All browsers allow you to try restored and you 're still experiencing service interruptions, you can pay your...