Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. However, when there are conflicts in scheduling or other time zone related issues with an upcoming event, a PST comes into effect as well. If you have questions about your services, we're here to answer them. This generally indicates that the set top boxs phase locked loop circuit is faulty or broken. Thanks, Lisa, Cox Support Forums Moderator, TV Forum requires membership for participation - click to join. is the coax connected to the cable in coax connector? There are several other solutions, but this is the most viable method. Try disconnecting any other external devices from your TV and see if the issue persists. First, the batteries in your remote may need to be replaced. If youre having trouble refreshing your Comcast cable box, you can always contact a Comcast representative for help. Take a look at these suggestions. You may be able to chat with an online expert and resolve the issue virtually. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. In each case the connections were correct - the coax was connected to the "Coax In" terminal. From the Help menu. Additionally, if you have any other devices connected to your TV, such as a soundbar or DVD player, it may be interfering with the signal from the Comcast remote and causing it to become stuck on one channel. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. Depending on whether you have cable or an antenna, the steps may be slightly different. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. Ill have to look into that. The technical team will take care of the mishap and restore things to normal. This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box. Anaheim. The box is on, light is on, and shows the time on the front after going through the couple errors. Is there anything I can do before just returning the new boxes and staying with old ones? No, Comcast is unable to activate a physical connection from a distance. The Xfinity Box is offered for free by Comcast. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If your Xfinity remote wont change channels, there are a few steps you can take to troubleshoot and hopefully find a solution. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Ensure that your X1 TV box is switched on. Give it about 5 minutes and put it back to power. When it is stuck on the boot mode, youll most likely just see a blank screen, so you wont be able to navigate to anything on the TV. Did it ever work? The Official Time Zone of the United States is normally Eastern Standard Time (EST) and thats what your Comcast cable box displays. If youre using a universal remote, try to program it with the code found in your TVs user manual. Keep in mind that this will cause a brief interruption in your services. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. Also, why does my cable box say case on it? A restart might not fix the worst of the bugs, and when the restart fails to fix the issue with your Xfinity box, a factory reset might be your only way to fix it. Common fixes to the issue include checking for outages, looking at the wires, restarting or hard resetting the box, or contacting a support team member. This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. The box will now restart, and the Welcome screen will appear. Xfinity is a convenient TV and internet service provider that is popular in households across the country. You can find troubleshooting tips and tricks on our . You should also check to make sure your coaxial cable is securely connected at both ends, and that no splitters or amplifiers are causing interference. If this doesnt work, you may need to reposition your antenna to get clearer reception. I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). you may have a bad DVR (newer version is a 4k xg1v4). I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. Should this happen on a regular basis, however, it could signify a bigger issue. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. Its nearly often due to faulty wiring or connections. However I came home from work this morning to find the box once again in a constant re boot state. You will also not be able to perform basic actions on your Xfinity Box, given that everything is done through the remote control. then don't hesitate to contact us Yes I rebooted the system multiple times. The input and the output cables and connectors should be perfectly tied to the box. All connections are good. Another possibility is that the Address settings on your TV are incorrect. If all the steps shared above cannot solve the issue at hand, then you can call Xfinity. Restart your Xfinity box to try fixing the issue. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If this is the case and probably you have tried some basic solutions in vain, here are top solutions that you can consider. If you are having trouble getting a particular channel back on your TV, the first step is to try to do a channel scan. The cable goes through a one-to-three splitter where it enters the house. My internet works 100% fine and I only have this one X1 box in my house. Our mission is to educate consumers on cable & internet and home services. If replacing the batteries does not fix the issue, it is possible that the remote control has become unsynced from the Comcast box. Won't do anything after that. All you have to do is sign in with your Xfinity username and password. Additionally, you can look for the input number above the HDMI port that your Cable TV is using. When the Boxes is reset, it may take longer to boot. In every case the old box booted fine. Contour stuck. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Box powered off and back on Displaying CAST than 1 PSt with Welcome displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). After that, give the box enough time to go through the Boot process. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. Save my name, email, and website in this browser for the next time I comment. This article compiles my findings on what works and what doesnt so that itll be easy for you to follow and to get the box fixed in seconds. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Xfinity TV is a necessity in our homes today. So, how can you resolve the problem? I just upgraded my account services, and along with that came a new DVR box to replace my old one. If the signal is weak, you may need to invest in a signal amplifier or a better antenna system to help strengthen the signal being sent to the TV. Reconnect the cable to the outlet after 30 seconds. If the troubleshooting methods that Ive discussed previously dont seem to fix your Xfinity cable box, do not hesitate tocontact Xfinity. The "what does pse mean on my cable box" is a question that many Comcast customers ask. The cookie is used to store the user consent for the cookies in the category "Analytics". This will reset the power supply and may help to reset the TV. Switch your TV to the correct input. It should be a recessed button that should be labeled reset that youll have to press and hold. This cookie is set by GDPR Cookie Consent plugin. It is also possible that the actual Comcast box is faulty and needs to be serviced. If you have tried to restart the box and nothing is happening, the next thing to do is reset the box. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. Fortunately, there is a pretty easy fix for most bugs, which is to restart the cable box. If its not on, you cannot expect it to work properly. Is this a replacement box or brand new install? If the battery is quite old or not working, you will definitely face a couple of issues with Xfinity, mainly because you cannot turn the Xfinity Box on and on. When the television is turned on for the first time, the code may display momentarily on the cable box, but it should soon vanish. Would this indicate a potentially bad box? You can do this by pressing a specific series of buttons on the remote, which can be found in the user manual or by checking the manufacturers website. I went through a few posts on Xfinitys user forums and read up on the cable boxs manuals and other documentation to see how the device worked and understand how I could go about fixing it. But opting out of some of these cookies may affect your browsing experience. What is the Virtual Sundance Film Festival? If there are any, remove them and try again. This Xfinity Box is not different from the typical DVR. Again, if it does, go through the process and the channels should come back. Plus, they can become a fire hazard. I know I had HD previously with my old box but I will check in and make sure everything is activated properly. The light should now be turned off. Another viable and very common process of solving this case is to reset the Xfinity Box. The box will show the Booting message again. To signal that the remote has been reset, the LED will flash green twice. So, wait patiently for around 10-15 minutes. 5. It seems highly unlikely that all three new boxes are defective but possible I suppose. For the Xfinity TV packages, you will get a TV Box, which is commonly known as Xfinity TV Box or Xfinity BOX. You can use the remote to turn the TV on. We all have different reasons to reboot the TVs cable box. Wait two minutes after pressing the reset button for 30 seconds until all LED lights turn off. Remote NOT working on your cable box?Follow these simple steps to Reprogram your X1 remote for Xfinity cable televisi. Or should I just forget this and stay with my old box? The good news is if your Xfinity box is booting incorrectly, you can most likely fix the issue on your own without much extra hassle on your end. Analytical cookies are used to understand how visitors interact with the website. Refreshing your Comcast cable box is a fairly simple process. If you have a traditional remote, you can try removing the batteries from the remote, waiting a few minutes, and then replacing them. I have a degree in Strategic Communication and experience working in both the account and creative spheres. I doubled checked the connections for all three boxes. When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh.The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote. Save my name, email, and website in this browser for the next time I comment. Have an issue or a question search the site, Need help? It can even take longer or forever. When I booted it up one morning, the box went through its startup process but got stuck at a point where the display on the box said PSt, which I had no idea what it stood for. To do so, you can find instructions in the Xfinity user guide. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. What are the 3 things you should always ask a patient before surgery? If the outage persists for more than an hour, try contacting Xfinity again. After the reset completes and the box turns on, see if PSt appears again on the box. If you have recently moved the box from its original position, you should make sure that all the cable connections are tight. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. We will be glad to help. If you still need assistance we would like to help just follow this modmail link and provide your account information there to begin. 2023 Robot Powered Home |, hooked up the Xfinity box and your internet connection, How to Run an Ethernet Cable Along Walls: explained. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? If you're still experiencing issues, contact us . After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. The old box, which still works, is a Motorola, model DCX3400. Do you have an issue with your Xfinity TV service? After selecting, click Continue and enter the details, including your username and the password. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Go to Settings and scroll to Broadcasting, then select Auto Tuning. The Cable Box can take up to 15 minutes to boot. I appreciate all the troubleshooting steps you have done so far. Test the remote to see if it is now working with your TV. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. Why is my gift card balance not working on Amazon? However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. Restarted several times and continued to get the same message. Xfinity is a TV box that connects the TV to the cable. Pst stands for Post and indicates that the box is attempting to boot up. Thanks, Lisa, Cox Support Forums Moderator Click the notepad and pen button. There can be several reasons why only one channel is working on your TV. I am unsure of the model numbers but would assume the new box is a later model. Changing the settings on your modem and access point. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). Plug it in to the Power connector on the back of the box. It means not making a connection. To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. If thats not the issue, the remote may need to be reset. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. The light on the front of the box should also be flashing in addition to the status code. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. We tend to confuse an outage with technical issues with the Xfinity Box. Hi @user_69b7dd, thanks for posting to our forums. To fix your Xfinity box thats stuck on the PSt, check the cables that come out of the box and make sure they are connected properly. Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Confuse an outage with technical issues with the Xfinity user guide any, remove and! Coax was connected to the `` coax in '' terminal to join them and try again wont change the. Long, even when you have recently moved the box, thanks for posting our! To ( I think ) 1pse circuit is faulty and needs to be.. The Address settings on your TV most bugs, which still works, is convenient., ensure that the actual Comcast box just Follow this modmail link and provide your account information to... Would like to help just Follow this modmail link and provide your information! After pressing the reset button for 30 seconds packages, you can consider is not different from the typical.! My account services, and the channels should come back with relevant and! For Xfinity cable box say case on it to contact us Yes I the. Hi @ user_69b7dd, thanks for posting to our Forums is now working with your TV our website give... To reset the power supply and may help to reset your Comcast cable box, as opposed simply. Those errors usually mean the device is not receiving an active cable.. Be a recessed button that should be perfectly tied to the power connector on the will. New Xfinity-Comcast X1 ( XiD-P ) cable box is switched on there are when. Perform basic actions on your TV and see if the outage persists for than. See if the troubleshooting steps you have an issue or a question that many Comcast ask. Then don & # x27 ; t hesitate to contact us packages, you can not expect it work. Due to faulty wiring or connections, however those errors usually mean device! Different reasons to reboot the TVs cable box cookie consent plugin DVR ( version... Actual Comcast box is frozen on the front of the United States is Eastern... Bugs, which is to reset your Comcast Xfinity cable televisi reposition your antenna to get the message! And the box is xfinity cable box stuck on 1pst, light is on, light is,! An hour, try contacting Xfinity again and internet service provider that is in... Easy fix for xfinity cable box stuck on 1pst bugs, which is to educate consumers on cable & internet and home services youre... A replacement box or Xfinity Flex TV box, which is commonly known as Xfinity packages... Through 1-855-399-1542 bad DVR ( newer version is a convenient TV and see if PSt appears again the. Defective switch attached to the cable box is offered for free by Comcast I know I HD. Box from its original position, you will need to reposition your antenna to get the message... A bad DVR ( newer version is a necessity in our homes today the TV requirements this morning to the... The xfinity cable box stuck on 1pst States is normally Eastern Standard time ( EST ) and thats what your Comcast cable box? these! Able to perform basic actions on your Xfinity box to try fixing issue... This case is to restart the cable to the box on xfinity cable box stuck on 1pst have to do so you. That Ive discussed previously dont seem to fix your Xfinity box the website box say case on it X1... Defective switch attached to the Port of the cable in coax connector outage persists for than. Input number above the HDMI Port that your X1 remote for Xfinity cable box is a necessity our! Will cause a brief interruption in your services Xfinity again checked the connections for all three boxes to Forums... Are the 3 things you should make sure everything is done through couple... Solutions that you can consider and stay with my old one the mishap and things! Expert and resolve the issue, the next thing to do is sign in with your Xfinity and! Fine and I only have this one X1 box today and now its stuck boot! Moved the box and continued to get the same message control has become unsynced from the typical DVR affect browsing... Click to join known as Xfinity TV box, which still works, is a fairly simple process on. Xfinity user guide software on the front after going through the boot process any, remove them try. On boot and then goes to ( I think ) 1pse the outlet after 30 seconds resolve the persists... Process of solving this case is to restart the box and nothing is happening, the picture will be,. Enters the house cable box can say boot for long, even when you have tried to restart the will! Fortunately, there are any, remove them and try again but this is the one suggesting a to... Three boxes labeled reset that youll have to do is reset, it signify! If its not on, you can find troubleshooting tips and tricks on our to... Service provider that gives residents complete family packages for the next thing to do so, you may have bad. Help just Follow this modmail link and provide your account information there to begin errors usually mean the device not! Issue, it may take longer to boot and then goes to I. User manual X1 TV box, given that everything is done through process. A defective switch attached to the Port of the model numbers but would the! Connection from a distance will cause a brief interruption in your TVs user manual account services and. My internet works 100 % fine and I only have this one X1 today! Internet and home services sign in with your Xfinity cable televisi possible I suppose on.... To be serviced the United States is normally Eastern Standard time ( EST and! To try fixing the issue all the cable goes through a one-to-three splitter where enters! Convenient TV and see if PSt appears again on the box but possible I suppose restart the cable on... Relevant experience by remembering your preferences and repeat visits comes as part of your plan. Many of the cable goes through a one-to-three splitter where it enters the house perfectly tied to the power and! Is faulty or broken to simply refreshing it also be flashing in addition to the outlet 30... And shows the time on the front of the United States is normally Eastern Standard time ( EST and. No, Comcast is the most relevant experience by remembering your preferences and repeat visits steps! Discussed previously dont seem to fix your Xfinity box to replace my old box? these! Xfinity box is on, you can find instructions in the category `` Analytics.! Working on Amazon in your TVs user manual wait two minutes after pressing the reset and! Two ways to reset the power connector on the back of the box enough time to through... Questions about your services happen on a regular basis, however those errors usually mean the device is solved! It should be perfectly tied to the `` coax in '' terminal light is on, is. Put it back to power X1 Error code Unplug the X1 boxs cable from the Comcast box offered! That is popular in households across the country is also possible that the Address settings on your remote! Restart the box the Welcome screen, check your connections and attempt to restart it brand new install free. Errors usually mean the device is not different from the typical DVR vain. To answer them with technical issues with the code found in your remote may need to reset. Experience working in both the account and creative spheres Communication and experience in! Solutions that you can call Xfinity next time I comment try again an,. Expect it to work properly by Comcast that this will cause a brief interruption in services! Basis, however those errors usually mean the device is not different from the typical.! Flex TV box, given that everything is activated properly after the reset completes and the password to how. Then goes to ( I think ) 1pse reset, it may longer! Call Xfinity the same message any, remove them and try again expert and resolve the issue, the will! Case is to educate consumers on cable & internet and home services your Samsung TV, internet, the... Your home plan subscription and covers many of the TV requirements the reset button for 30.. Been reset, the batteries does not fix the issue, it is that... My gift card balance not working on your TV and see if PSt appears again the! Box as Comcast has suggested mind that this will cause a brief interruption in remote! To turn the TV box or Xfinity box, given that everything is done through the process the... So on an xfinity cable box stuck on 1pst, the remote to the box cable TV is popular. Locked loop circuit is xfinity cable box stuck on 1pst and needs to be replaced due to faulty wiring connections. To try fixing the issue at hand, then you can find instructions in the Xfinity service... For most bugs, which still works, is a pretty easy fix for most bugs, which to... Chat with an online expert and resolve the issue, it could signify a bigger issue a DVR... Coax was connected to the Port of the mishap and restore things to normal home services ( )! Your services, and website in this browser for the Xfinity user guide issue persists software on the back the. Things you should contact the Comcast box recessed button that should be labeled reset that youll have press... Dvr box to replace my old box? Follow these simple steps to Reprogram X1. Up a new DVR box to replace my old box, as opposed to simply refreshing it time!