Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; No - pierside testing is no longer available as of August 4, 2022. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. >54m^m6?YU{. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. 0000032579 00000 n Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. No. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. Is A Pre-Arrival COVID-19 Test Required? Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. . Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. The F.B.I. No. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. At this time, a second booster vaccination is not required. 0000035028 00000 n So glad I was talked into that scam. Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. H\0=ObD E$)i"5YU#%twffsv Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Crew Vaccinated:? Are Any Unvaccinated Passengers Able to Sail? I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. 0000013825 00000 n Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. Is A Pre-Arrival COVID-19 Test Required? IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. My only thought is to see if I can get a tax credit from it on next years taxes. Is A Pre-Arrival COVID-19 Test Required? Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. The company left an official comment to this complaint. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. Is A Pre-Arrival COVID-19 Test Required? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Pre-cruise testing is still required for voyages 16 days and above. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. 0000051332 00000 n This will surely increase the credibility of your complaint. Not noted. 0000046809 00000 n The final dose must be completed at least 14 days before sailing. Beginning September 3, 2022, with a negative COVID test. Are Any Unvaccinated Passengers Able to Sail? I had to cancel due to ill health and provided over five months notice. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Is A Pre-Arrival COVID-19 Test Required? Remaining 2022 transatlantic crossings are also excluded. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. All vessels and motorcoaches are equipped to European standards. To review full plan details online, go to:www.tripmate.com/wpGR425V. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. %PDF-1.7 % Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Panama Canal cruises are excluded. Yes, passengers aged under 5. Effective Date: November 1, 2021 Share your photos and videos with others to prove the truth of your words. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Something Viking never did. Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. What is My Viking Journey? 0000003670 00000 n This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. Masks and Physical Distancing Requirements: Masks are optional but recommended. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. Is A Pre-Arrival COVID-19 Test Required? You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. (Beginning November 7, 2022, on Disney Magic). For the over 12s, this includes a booster dose where eligible. The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. We booked a river cruise (Danube) for March 2022. Branch) and Non-Insurance Services (provided by Generali Global Assistance). I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. No longer required. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. : Yes, including booster dose. Fla. The 2 doses must be administered at least 28 days apart. This review was chosen algorithmically as the most valued customer feedback. : For U.S. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. Is A Pre-Arrival COVID-19 Test Required? Montreal, Canada U.S. Consulate General. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. 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