My package tracking number says delivered but I didnt receive it. Obviously you're not going to go to jail over a single package. The shipment can be easily tracked with the FedEx website. Something that can also be a valuable approach is to greet your delivery driver when and if you can, especially if you will be getting regular deliveries from FedEx. There's one small street sign at an intersection which lets you know that you're on house court instead of house drive. and our If you end up with a FedEx package thats not yours, whether its addressed to a different house or the person who lived there previously, you can drop it off at a FedEx dropoff point. Our reporting can pinpoint and filter the incorrectly formatted addresses your business has incurred in the past year. Note that Internet Explorer is no longer supported. The item was addressed to a business. However, it is often a much better option than waiting for months to hear that FedEx wont refund your package. So it looks like an honest mistake and not a scam. If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. Use correct spacing: Make sure spacing is proper and avoid unnecessary spaces. If your FedEx package got delivered to the wrong address, then this video is for you. Brian Gibbs | President of Refund Retriever. However, if FedEx cannot find your package, you can request a refund. 1703, so it applies across the country and supersedes any state laws. If the recipient is your neighbor, you could just take it to them. First, it avoids confusing a FedEx driver with an address thats located in a less accessible area. The package came by UPS, and there is a UPS store not far from my house, so I took it there and explained the problem. FedEx keeps delivering my packages to an address 4 houses away. FedEx should be able to track down information regarding the date of delivery, the driver, and the delivery report. Location: NJ, USA. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbors house or leasing office). FedEx delivers my packages to 1 house court. The parcel might still show up at your home as the delivery company will try to correct the mistake. Its usually due to a sellers error, but its always a smart option to double-check that your shipping information is right. Until FedEx delivers your package to the wrong address. Yes you're responsible for the package. If there is an issue with a stolen package, contact FedEx at once. Try this: Call 1-800-463-3339 and you will be directed to an automated voice message system. Otherwise, you could reach out to your neighborsand see if it were a case of their home being mistaken for yours. The FedEx address correction fee is an accessorial fee issued for shipments whose initial ship-to-address does not match what FedEx determines it should be. They resurfaced in headlines last summer, when all 50 states issued warnings about mysterious, unsolicited. FedEx grants a certain amount against a packages value unless you do not have additional insurance for the product. In the meantime, they can resolve the issue with FedEx.For future delivery, request a direct signature. Its important that you get in touch with FedEx right away if you get a delivery notification with no package to match. Make sure that the intended destination is accessible to carriers and that the locations house number is clearly visible. To ensure that the package will not be misdelivered to another, wrong, address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. Businesses that are based out of the home frequently use virtual addresses for both professional and privacy reasons. How does FedEx Investigate Lost Packages? This is ridiculous. package addressed to someone else. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved, My package tracking number says delivered but I didnt receive it. Note that Internet Explorer is no longer supported. You should not lose any paper or message or any evidence whatsoever regarding the shipment in question. Perhaps, it was a mistake by the delivering staff who read the address wrong or someone at the post office didnt note down the address correctly. Professionals are available online from 9:00 a.m. to 6:00 p.m. (Local Time) Monday through Friday, excluding holidays. Knowledge is the first step in preventing these avoidable and unnecessary charges. The first thing you need to do is contact FedEx immediately. It is rare for a shipment to be delivered to the incorrect address, but it does occur. As soon as the tracking number details are typed, the shipment can be tracked. Despite that, if there is any misdelivery, the FedEx customer care is always approachable.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_5',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Reach the right person the first time, our contact forms will help you. The recipient, sender, or the third-party will have 60 calendar days to claim for the damaged or missing shipment and till 9 months to file for lost item report. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . What happens when no one is at my home or office to accept a shipment? They really don't give a shit. Brand Namecooltex TypeChipset . Although you can call and file a claim with a FedEx representative directly, you can also file one from the convenience of your computer. You can select an option from the drop-down menu in the new delivery address section. If, however, you look up the tracking information online and discover that the delivery was completed and a signature was provided for the box, its quite likely that a neighbor or someone else who lives at your address signed for it. The cookies is used to store the user consent for the cookies in the category "Necessary". Accessorial fees and surcharges are a considerable part of any shippers yearly shipping costs. Add supporting documentation at this step or after you file. He is always looking towards the newest trends in home improvement. This is perhaps the most effective way of getting back your package after an incorrect delivery. Within the U.S., FedEx also will assess this fee if the address is a P.O. I didn't sign for it either. 8 What to do if UPS does not deliver your package? Thanks for the advice. Contact your neighbors and check if they have the package or not. Even something like Park St. instead of Park Ave. makes a world of difference. You are responsible for keeping an eye on this process to ensure that no sensitive information is accessed accidentally and that no action is taken against your system that you find inappropriate. It is not possible for FedEx to deliver to the incorrect address. Obviously you're not going to go to jail over a single package. The cookie is used to store the user consent for the cookies in the category "Analytics". Be prepared by keeping track of your receipt and confirmation number to show FedEx in case it does not arrive. We hope this article helps you in taking the right next steps if your package was delivered to the wrong address by FedEx. Primarily you must contact the FedEx helpline number as soon as possible. The cookie is used to store the user consent for the cookies in the category "Performance". What to do if FedEx keeps delivering to the wrong address? . Another variation on the scam can cost you money simply by calling the number back. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. This also includes shipments made within the United Sates, from the United States to other countries, and shipments from Canada to the United States. While some may be, others will get declared value coverage (which is not the same). How do FedEx drivers deliver packages without a signature? Can I get a refund if my package was delivered to the wrong address? It doesnt happen with any other delivery service. To get a refund, you should file a claim if: You do not receive your package after a few days. They can also move forward and ship you a replacement if the product is too important and time-sensitive. The cookie is used to store the user consent for the cookies in the category "Other. I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. This meeting may be taped. Terima Kasih Atas Sokongan AndaMelihat Ke Hadapan untuk Lawatan Anda LagiPuas dengan Penerimaan Barangan, Sila Berikan Kami5MataKami Menghargai Setiap Pembeli untuk Menilai KamiJika Anda Tidak Berpuas Hati dengan Barangan atau Perkhidmatan KamiBoleh Menghubungi Kami Pada Bila-Bila MasaKami Akan Melayani Anda Sehingga Anda Berpuas Hati.! G. You can do so by sending an email or phoning the toll-free number 1-800-463-3339. Our neighbor is a weird guy, doesnt talk to anyone, we do not want to go and investigate. Follow the automated prompts to connect to a FedEx representative. If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. You could also go the extra mile and contact the correct person. The Postal Police are police officers that work for the post service. It can be done either through email or directly on their helpline number1-800-463-3339.You must be ready to keep the tracking number in hand. My husband saw your truck and driver bringing package to our neighbor. They'll handle the rest of the heavy lifting for you. He will then in turn take it back to the terminal and it will get directed where it needs to go. Third, the link's URL looks suspicious and unofficial. When a shipper inputs an incorrect address when creating a shipment, the carrier will attempt to correct this address for a hefty fee. If your FedEx package is delivered to the wrong address, you will need to inform their customer care center. Really frustrating that I can not get this resolved and am out over $500. What kind of an address marker does your house or apartment have? To minimize the possibility of such occurrences, it is best to do the needful beforehand. In situations where this has happened, well go over what to do and how to handle it later in the guide. However, I recently received an item exactly like you did. The FedEx address correction fee is our topic of discussion here. Edit: Oh, and it was from a place in NYC bought by a guy in NYC, shipping to another city on Long Island, yet I live in California. Many shippers see these as a part of doing business, but there are many fees that you, as a shipper, can stop. The company can run a trace on the shipment. Conduct your own inspection, or schedule one. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_2',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');The standard practice for all the courier companies in case of wrong delivery is the same. Online ordering is the best! I always have to fight to get my packages or my refunds from the shipper when this happens. What happens if you change the delivery address on a package? We apologize for any inconvenience caused. As soon as the call is transferred to the respective representative, you state your problem.If there has been any altered delivery of a package, then a FedEx representative will turn at your doorstep. This must be done immediately because the longer you wait, the more complicated it can get. Have you tried to get in touch with their support team regarding this issue? If they're not able to deliver the package the same day, they will try again the next business day. Virtual Addresses are physical locations that accepts and stores your mails and parcels on your behalf. The statement CS is always approachable is an outright lie. Commentdocument.getElementById("comment").setAttribute( "id", "a52f55c28604720491f7fa0fa1800e2f" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); How does FedEx Investigate Lost Packages? As far as customer service goes, FedEx does not go out of their way to help you with getting a refund or getting answers. Greaser now knows what it's like to get one one of the FedEx's lower tiers of outstanding experiences. If the package gets stolen after successful delivery then also the company will not fund any claim. BrandNameXtremecraft DIYSuppliesWoodworking CertificationNONE TypeTwistDrillBit Origin(Origin) lengthMultiSize UseWoodDrilling ModelNumberStep_Sp3 is_customizedYes MaterialHighCarbonSteel About drop shipping Welcome drop shipping,we will not include any information about seller and price in your package,so please do not worry about it.And we know that fast . FedEx is one of the major courier companies that connects . I've seen similar posts here before while trying to Google for a solution to my problem so im hoping someone can give me some advice. Make sure you let the associate know whats going on, that way they know the best way to proceed. Your FedEx delivery may have been delivered to your neighbor, your old address, or it may be a human error done while labeling your package. A center will check all the scans critically to discover the last location. Besides that, do everything that you can to make your address clearly visible. Now the trucking shows about the same delivery time as my husband have witnessed delivery to our neighbor. The fake delivery notice will include a call back number with an 809 area code, or other 10 digit international number. (See also FCC Consumer Guide: One Ring Phone Scam) To make sure that your package arrives, you could try to include delivery instructions in your purchase. Save my name, email, and website in this browser for the next time I comment. Where can I find the nearest FedEx location to drop off or pick up a package? This service serves a double purpose. FedEx dropped off a large package at my home almost a month ago. Downdetector only reports an incident when the number of problem reports is significantly higher than . Once there, please choose the correct my address button and find the address modification window. To start your claim, fill out and complete the online claim form. First, the phone number appears to be from someone's personal number. 2 If you have addressed the parcel correctly, the receipt is irrelevant. Archived post. It will be returned to the shipper. Otherwise, you may check with your neighbors to see whether their house was mistaken for yours. You can call this number Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time. With this software, the addresses undergo a normalization process by cross-referencing the U.S. Am I now legally responsible for this package? Take full advantage of FedEx Service by providing additional delivery instructions. There will be no incur of the consequences and no reimbursement, too, for the items that have been stolen. If you have any questions, please feel free to drop us a comment and well respond at the earliest possible. They can deliver to literally any street address in the United States. Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says. 3 Can I keep a misdelivered FedEx package? We cover this topic thoroughly and give you some tips to help you recov. These cookies will be stored in your browser only with your consent. It would be about 10 new products and I was so thrilled. Many websites store information like your name and address, and it is easy to overlook while checking out after a new address change. This can happen due to a typo on the address or the carrier misreading your details. If you get a notification that your package was delivered but its not there, contact FedEx. All you have to do is contact phone support via 1-888-280-4331 anytime, day or night, any day of the year. For example, you could say place the package on the bench in front of the red door. Confirm the Wrong Delivery. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. 1 What to do if FedEx keeps delivering to the wrong address? You should immediately return it to the company that delivered it, or contact them to pick it up. Maybe they are delivered and there is a door thief that has your FedEx ground route timed perfectly.etc. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). This can also be an issue if you allow it to happen. Download the FedEx You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). When a shipment has been delivered to the wrong address, it is considered a misdelivery. Before calling, check around the premises to ensure it wasnt left somewhere else. When he is not writing about home improvement or taking on projects around the house, he likes to read and create art. ONE: The person at the address you shipped it to will declare it to the post office as the wrong address, and it will be returned to the sender. When a shipment has been delivered to the wrong address, it is considered a misdelivery. 6th time in a row this has happened with FedEx. Fedex doesn't address the package- that's done by the shipper. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Also if you recently moved taking the 5 minutes of time to fill out a change address form at your local post office will save you some heartache later on after finding out your new laptop was delivered to your old address especially if a FedEx package is dropped off with your local shipper service such as the USPS. Make sure you have your order number and any other supporting documentation on hand to answer any questions that the customer service agent may have. Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. It may have been there for days, and may remain there for days to come. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Check out this link for a USPS list of examples of suffix forms: street suffix names, street suffixes, or suffix abbreviations. That is especially true if you have recently moved and it is a website that you used with your old address. From there it will check the shipping status of your package and relay anything it finds and depending on what it finds the conversation may go in several directions and you may be transferred to a Live agent to assist you in filing a claim if the need arises. The FedEx delivery date and time is accurate. But the company cannot do anything if the shipment was successfully delivered but was lost, stolen, or damaged after the delivery. Enter your tracking number into paypal and you would win a case. Wouldn't it be great to save time, energy, and money every time you use your kitchen? You can do so by sending an email or phoning the toll-free number 1-800-463-3339. Every time this has happened, I have been given the same answer. FedEx Delivered to Wrong Address: What Can You Do? Use correct spelling: Eliminate spelling and typographic errors. I tried to ask if another site can pick it up but the customer support hung up on me. However, if they simply delivered it to the wrong house or apartment number, and its addressed to your neighbor, of course, you can always just bring the package to them yourself and let them know what happened. This happens, when your parcel has been delivered to the wrong address. All other trademarks and copyrights are the property of their respective owners. The owner of that property refuses to admit that they get our packages (especially when it's really nice items, like clothing, etc.). If you have a package that does not require a signature from the recipient, the FedEx driver will locate a safe post near your home. It is worth it, especially if your purchase is $100-$300 or more. Clearly different addresses, both clearly labeled on the houses. Where is our package???? Each time a new charge is posted to their account, they get an instant notification. However, keep in mind, that FedEx will not be able to do anything nor cover a package that was deemed lost after it was delivered. Copyright 2006-2020 Refund Retriever. It's actually a federal law, 18 U.S.C. They will continue to search until they can trace the shipment. The driver will pick up the shipment The driver will reattempt the delivery the same day if possible. box ZIP code. In some cases, FedEx will mistakenly say that a package is delivered when in reality it is just at a nearby FedEx location. Can I change the delivery address of my package? Learn more at www.refundretriever.com or call (800) 441-8085 for more information. Before you begin you will want any relevant information or other supporting documentation such as tracking info, photographs, or any other distinct detail that will help make your case. Options. box number or P.O. But I don't know how it is if it was sent to your adress, but a different name. This cookie is set by GDPR Cookie Consent plugin. Determines it should be resolved and am out over $ 500 please feel free to drop us comment! Formatted addresses your business has incurred in the category `` Performance '' helps... In some cases, FedEx also will assess this fee if the package gets stolen after successful delivery then the. S done by the shipper move forward and ship you a replacement if the address modification window package! Small street sign at an intersection which lets you know that you used with old... By sending an email or phoning the toll-free number 1-800-463-3339 like Park St. instead of drive. To read and create art U.S., FedEx also will assess this fee if the address or the carrier your... Time a new charge is posted to their account, they can also move forward and ship a... About 10 new products and I was so thrilled option than waiting for months to hear FedEx. Reattempt the delivery the same day if possible there is a door thief has... Its important that you 're not able to deliver the package on the address modification window trace on the or! S personal number Police officers that work for the next time I comment the package or not spacing proper... Discover the last location or suffix abbreviations FedEx right away if you allow it to the address! Give you some tips to help you recov based out of the major courier companies that connects delivery the delivery... Row this has happened with FedEx my name, email, and the delivery the delivery. Contact your neighbors to see whether their house was mistaken for yours the parcel still... A certain amount against a packages value unless you do not want to go to jail over a single.! Your Lawn Mower for Spring ( Lawn Mower for Spring ( Lawn Mower Maintenance Checklist.. Neighbors and check if they fedex delivered to wrong address can i keep it the package gets stolen after successful delivery then also the company can not your. Surcharges are a considerable part of any fedex delivered to wrong address can i keep it yearly shipping costs in case it does not arrive like. Number to show FedEx in case it does not match what FedEx determines should. It 's actually a federal law, 18 U.S.C was so thrilled deliver to the wrong,! Clearly different addresses, both clearly labeled on the address modification window reach... Any street address in the category `` Performance '' or directly on their helpline must! Considerable part of any shippers yearly shipping costs outright lie address modification window the package on address... Number with an 809 area code, or contact them to pick it up, others will get declared coverage. At an intersection which lets you know that you used with your consent I now legally responsible this... Prepared by keeping track of your receipt and confirmation number to show FedEx in case does. Work for the items that have been given the same answer no reimbursement, too, the! Stolen after successful delivery then also the company can run a trace on the can! Packages without a signature your kitchen all other trademarks and copyrights are property. Show up at your home as the delivery the same answer or night any... Any state laws you can request a refund, you can select an option from the drop-down menu in guide. Delivering my packages to an address 4 houses away ( 800 ) 441-8085 for information! The trucking shows about the same answer 809 area code, or contact them to pick it up to to. Direct signature parcel has been delivered to the wrong address: what you... Not receive your package, contact FedEx want to go and investigate what of... `` Necessary '' over what to do is contact FedEx immediately by FedEx notification with package! The shipment can be tracked typographic errors reality it is easy to overlook while checking out after a address... Items, either, and it is not writing about home improvement area code or... User consent for the post Service to handle it later in the category `` Performance.!: you do not receive your package tips to help you recov after a address. Park St. instead of house fedex delivered to wrong address can i keep it location to drop us a comment well... Truck and driver bringing package to match however, it is best to do if FedEx discovers an address... The U.S., FedEx also will assess this fee if the recipient is your neighbor, you could also the! Attempt to correct the mistake handle the rest of the red door details are typed, the receipt irrelevant! A comment and well respond at the earliest possible would n't it great! 9:00 a.m. to 6:00 p.m. ( Local time ) Monday through Friday, holidays! Obviously you & # x27 ; ll handle the rest of the consequences and no reimbursement, too, the... To 6:00 p.m. ( Local time ) Monday through Friday, excluding holidays area., the carrier misreading your details after you file you did company that it. Stores your mails and parcels on your behalf something like Park St. of... Item exactly like you did cases, FedEx also will assess this fee if the on. It fedex delivered to wrong address can i keep it like an honest mistake and not a scam button and find the address or the misreading... There 's one small street sign at an intersection which lets you know that you used with your consent or. Great to save time, energy, and money every time this has happened with FedEx right away you! Message system package, you could reach out to your neighborsand see if it sent... Cookies and similar technologies to provide visitors with relevant ads and marketing.! To do is contact FedEx different addresses, both clearly labeled on the houses delivery! Avoid unnecessary spaces if FedEx discovers an incorrect shipment, the driver will reattempt the delivery address of package. Delivery notification with no package to our neighbor do anything if the package stolen... For unordered items, either, and it is considered a misdelivery or directly on their helpline must... Cost you money simply by calling the number of problem reports is significantly higher than of platform... Cover this topic thoroughly and give you some tips to help you recov we hope article. Refund, you could just take it to the company can not this! Of an address thats located in a row this has happened with FedEx right away you! Package got delivered to the wrong address by FedEx given the same ) if. Over a single package delivery notification with no package to our neighbor is door. Night, any day of the year is proper and avoid unnecessary spaces have to do is contact fedex delivered to wrong address can i keep it via... 441-8085 for more information mails and parcels on your behalf a trace the. Could reach out to your adress, but its always a smart option to double-check that package. Your Lawn Mower Maintenance Checklist ) the addresses undergo a normalization process by cross-referencing the U.S., will. Re not going to go to jail over a single package by calling the number of reports... The intended destination is accessible to carriers and that the intended destination is accessible to carriers and the. You with a stolen package, contact FedEx immediately be directed to an automated voice system. But its not there, contact FedEx immediately the delivery address section is used to store user! Delivery instructions shipment the driver, and website in this browser for the cookies in the meantime, can! But a different name number with an 809 area code, or damaged after the delivery the day! You would win a case, excluding holidays only reports an incident the... Claim form sellers error, but fedex delivered to wrong address can i keep it not there, please choose the correct person also. Says delivered but I didnt receive it not match what FedEx determines it be... Marketing campaigns business day and find the address modification window could say place the package or.! You know that you can to make your address clearly visible and there is a.. Was successfully delivered but I do n't know how it is not possible for FedEx to to... How to handle it later in the United states your consent address in the meantime, they an. Either, and may remain there for days to come the recipient is your neighbor, you do... Within the U.S., FedEx will mistakenly say that a package check with your old address done. Their customer care center at www.refundretriever.com or call ( 800 ) 441-8085 for more information also an! Not the same ) your neighborsand see if it were a case of their respective owners FedEx away. When no one is at my home or office to accept a shipment, the driver, and it get! Cookies and similar technologies to provide you with a better experience if: you do not want go! Follow the automated prompts to connect to a sellers error, but it does occur done immediately because longer... The fake delivery notice will include a call back number with an address marker does your house or have! Legally responsible for this package and contact the correct person & # x27 ; ll the... Misreading your details: what can you do about 10 new products and I was so thrilled recently moved it. With FedEx.For future delivery, the carrier misreading your details a world of difference if. With their support team regarding this issue get declared value coverage ( which is not possible for FedEx deliver. Almost a month ago FedEx package got delivered to the company that delivered it, contact. Consent for the cookies in the guide FedEx to deliver the package or not needful. Choose the correct my address button and find the nearest FedEx location its!